Warranty Operations Manager - Solar Field Services

Array Technologies; Albuquerque (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Job summary

Array Technologies seeks a Manager, Warranty to lead warranty operations across the installed base of solar tracking systems. You will oversee case management, field support, and cross-functional issue resolution while driving continuous product and process improvements.

The role requires strong technical knowledge, leadership experience, and a customer-focused approach. Travel is approximately 25%, and you will partner with Engineering, Quality, and Supply Chain to reduce warranty risk.

Qualifications

• Bachelor's degree in Engineering, Operations, Business, or a related field.
• 5+ years in warranty management, field service operations, technical support, or customer success within an industrial, manufacturing, or renewable energy environment.
• 2+ years of experience leading or supervising technical teams.
• Experience managing customer escalations and complex technical issue resolution.
• Strong understanding of mechanical systems; electrical systems knowledge preferred.
• Strong analytical and problem-solving skills with ability to identify root causes and drive corrective actions.
• Excellent communication and stakeholder management skills.
• Experience using CRM and ERP systems, including Salesforce and SAP.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint).
• Ability to travel approximately 25%.

Responsibilities

• Lead day-to-day warranty operations and ensure timely, effective resolutions.
• Manage and develop Warranty Specialists, Field Technicians, and other warranty staff.
• Monitor warranty performance metrics: response times, aging, closure rates, CSAT, cost trends.
• Own the warranty case management process in Salesforce, SAP, and other systems.
• Serve as primary escalation point for complex warranty-related concerns.
• Coordinate field resources for inspections, troubleshooting, and remedy implementation.
• Partner with Engineering, Product, Reliability, Quality, and Supply Chain to identify root causes and actions.
• Analyze warranty trends and field data to drive product/process improvements.
• Support collection, tracking, and reporting of warranty claims and failure data.
• Ensure compliance with warranty obligations and SLAs.
• Assist in evaluating warranty reserve impacts and related commercial discussions.
• Maintain and improve warranty processes and SOPs.
• Lead regular reviews on warranty performance and open issues.
• Promote safety during field activities and support training for personnel.
• Prepare and present performance reports and improvement recommendations.

Skills

Warranty management

Team leadership

Customer escalations

CRM (Salesforce)

ERP (SAP)

Data analytics

Travel 25%

Education

Bachelor's degree in Engineering, Operations, Business

Tools

Salesforce

SAP

Power BI

Job description

Array Technologies seeks a Manager, Warranty to lead warranty operations across the installed base of solar tracking systems. You will oversee case management, field support, and cross-functional issue resolution while driving continuous product and process improvements.

The role requires strong technical knowledge, leadership experience, and a customer-focused approach. Travel is approximately 25%, and you will partner with Engineering, Quality, and Supply Chain to reduce warranty risk.