Warranty Investigator

Amrize; Austin (TX); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k) and retirement savings

Medical, Dental, Disability, and Life

Paid time off

Parental leave

Educational assistance

Well-being programs

Job summary

Amrize is seeking a Warranty Investigator to protect the company’s interests by managing warranty claims from intake through resolution. The role requires frequent field investigations, cross-functional coordination, and expertise in Elevate/GenFlex roofing systems.

Ideal candidates have extensive roofing/construction knowledge, strong communication, and a track record in warranty or technical services. Travel is required; a remote-work setup supports field work nationwide.

Qualifications

• 6+ years of progressive roofing or commercial construction experience.
• Deep understanding of construction practices, especially Elevate/GenFlex roofing systems.
• Excellent verbal and written communication skills to handle difficult conversations.
• Willingness and ability to travel regularly for field investigations.
• 2+ years of dedicated Warranty Claims or Technical Services experience.
• Proven experience reviewing repair quotes and coordinating with contractors.

Responsibilities

• Protect Amrize by managing warranty claims from receipt to resolution.
• Analyze data from all sources to determine claim validity and response.
• Develop Amrize’s position, determine repairs, and communicate with relevant parties.
• Review repair quotes, identify contractors, and process orders and invoices.
• Maintain clear documentation and project management across a diverse docket.
• Travel for field investigations to analyze roofing systems and components.

Skills

Warranty claims experience

Communication skills

Travel willingness

Construction knowledge

Job description

Warranty Investigator

Location: TX, US

Pay Type: Salary

Position type: Full-time / Salary

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers (https://www.amrize.com/us/en/careers.html)

DESCRIPTION

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.

We’re seeking a Warranty Investigator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

ABOUT THE ROLE

The Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by

managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by

reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims

Investigator will be responsible for developing Amrize’s position, determining necessary repairs, communicating to

all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be

responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing

work completed and processing contractor invoices.

WHAT YOU'LL ACCOMPLISH

• Conducts survey of job data to determine previous claim history


• Subject matter expert for warranty services team


• Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness


• Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness


• Fosters positive relationships with internal teammates, external sales teams, and Amrize customers withinassigned region


• Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractorsproviding warranty repair services


• Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Elevate/GenFlex roofing systems


• Remote workforce position requires routine detailed expense/travel reporting and maintenancerequirements to maintain company issued equipment


• Develops and negotiates the claim position with all relevant parties and attend meetings when necessary


• Quick and thorough completion of all paperwork including photographs related to each claim to properlydocument Amrize Building Envelope position for presentation and future reference including possiblelitigation


• Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into costeffective, workable solutions to finalize claim resolutions


• Excellent verbal and written communication skills required to clearly communicate with building owners,roofing contractors, sales reps, building consultants, and lawyers


• Keep the Warranty Services Supervisor and Regional Manager apprised of relevant claims and issues


• Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services


• Interfaces with the law department to support claims that are approaching or have entered litigation


• Efficiently manages claims expenses to meet budget goals


• Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing


• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR

• 6+ years of progressive roofing or commercial construction experience.


• Deep, extensive understanding of construction practices, with specific expertise in Elevate/GenFlex roofing systems.


• Exceptional verbal and written communication skills, with the ability to navigate difficult conversations and align diverse parties (from contractors to lawyers)


• Willingness and ability to travel regularly to perform field investigations.


• 2+ years of dedicated Warranty Claims or Technical Services experience.


• Proven experience handling claims facing.

Additional Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.


• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Medical, Dental, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care


• Vision and other Voluntary benefits and discounts


• Paid time off & paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program

#BuildingEnvelope #LI-TV1 #LI-Remote

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [e-mail] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.