Warranty & Customer Service Admin

Clear Destination Inc.; San Antonio (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Clear Destination Inc. seeks a warranty claims specialist to ensure policy compliance and manage claims. You will handle dealer address changes, respond to distributor questions, and monitor KPIs and audits in a cross-functional team.

The role requires strong communication, leadership, and problem-solving abilities, plus proficiency with Excel and Word to support reporting and analytics.

Qualifications

• Strong intellect and aptitude with the ability to manage multiple activities.
• Leadership and people skills, effective communication, prioritization.
• Ability to work cross-functionally with internal and external teams.
• Strong communication skills.
• Proficient in MS Excel and Word.

Responsibilities

• Ensure warranty policies align with company standards and regulatory requirements
• Customer Service – Telephone – Email contact
• Review and process claims
• Adjust dealer address changes among various departments and system locations
• Be aware of KPIs and audit expectations
• Review extended warranties to ensure they comply with state requirements
• Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
• Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
• Identify potentially fraudulent activity among dealers
• Perform other tasks as assigned

Skills

Leadership

Communication

Multi-tasking

Problem solving

Cross-functional teamwork

Tools

Excel

Word

Job description

Position Responsibilities May Include

• Ensure warranty policies align with company standards and regulatory requirements
• Customer Service – Telephone – Email contact
• Review and process claims
• Adjust dealer address changes among various departments and system locations
• Be aware of KPIs and audit expectations
• Review extended warranties to ensure they comply with state requirements
• Assist distributor questions regarding pending or previously paid claims, contracts, and warranty coverage
• Work in cooperation with corporate IT resources to continue to improve Warranty Express functionality and reporting capability
• Identify potentially fraudulent activity among dealers
• Perform other tasks as assigned

Nature & Scope

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

Knowledge & Skills

• Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
• Good leadership and people skills, effective communication skills and an ability to prioritize and effectively solve problems
• Must have the ability to work in a cross functional capacity with internal and external teams
• Strong communication skills
• Strong working knowledge of MS Excel and Word.
• General office equipment and admin experience – laptop, multi-line phone, copier, and document scannin