Warranty Coordinator (Defective Parts/Materials)

E-On; Ocala (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

E-ONE is seeking a Warranty Coordinator to monitor defective purchased parts, coordinate with suppliers for warranty credits and RMAs, arrange shipments, and report results to management. The role supports ISO compliance and improves supplier accountability within a warehouse environment.

Responsibilities include tracking claims, communicating with internal teams, and generating regular warranty reports. Strong data skills, attention to detail, and cross-functional collaboration are essential

Qualifications

• High school diploma or GED is required.
• Strong computer skills with proficiency in Microsoft Word, Excel, and Office applications.
• Ability to work onsite in a warehouse environment/conditions.
• Experience creating and maintaining spreadsheets, trackers, and basic reports.
• Ability to analyze data and present information clearly to management.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple claims and priorities simultaneously.
• Comfortable working cross-functionally in a manufacturing environment.

Responsibilities

• Monitor defective purchased parts and rework activity for potential supplier warranty recovery.
• Set up and prepare shipments to suppliers.
• Coordinate with internal teams (Warranty, Quality, Purchasing, Production, Receiving) to ensure proper documentation is completed.
• Contact suppliers to request warranty authorization, RMA numbers, and credit approval.
• Track warranty claims, RMAs, shipments, and credit status to completion.
• Arrange shipment of defective material to suppliers when required.
• Process and verify supplier credits, ensuring accuracy and timely posting.
• This position is in a warehouse floor environment.
• Maintain organized electronic records and documentation in accordance with ISO requirements.
• Generate and distribute regular reports on warranty activity, recoveries, trends, and open claims.
• Communicate issues, delays, or risks to management in a timely manner.
• Identify opportunities to improve warranty recovery processes and supplier performance.

Skills

Data analysis

Communication skills

Multi-tasking

Onsite warehouse

Education

High school diploma or GED

Tools

Power BI

ERP/MRP system

Microsoft Word

Excel

Office applications

Job description

Career Opportunities: Warranty Coordinator (Defective Parts/Materials) (27560)

Requisition ID27560-Posted -Fire-Specialty Vehicles-E-ONE-E-ONE-Operations-Full-Time

Additional Locations:
Requisition ID: 27560

E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles).

Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities.

E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job summary:Responsible formonitoringdefective purchased materials, coordinating with suppliers to obtain warranty credits and RMA numbers, arranging shipments, processing credits, and reporting results to management. This role plays a keypartin recovering costs, supporting ISO compliance, and improving supplier accountability.

Responsibilities:

• Monitor defective purchased parts and rework activity for potential supplier warranty recovery
• Set-up and prepare shipments to suppliers
• Coordinate with internal teams (Warranty, Quality, Purchasing, Production, Receiving) to ensure proper documentation is completed
• Contact suppliers to request warranty authorization, RMA numbers, and credit approval
• Track warranty claims, RMAs, shipments, and credit status to completion
• Arrange shipment of defective material to suppliers whenrequired
• Process and verify supplier credits, ensuring accuracy andtimelyposting
• This position is in a warehouse floor environment
• Maintain organized electronic records and documentationin accordance withISO requirements
• Generate and distribute regular reports on warranty activity, recoveries, trends, and open claims
• Communicate issues, delays, or risks to managementin a timely manner
• Identifyopportunities to improve warranty recovery processes and supplier performance

Requirements (education, experience, travel, physical, work environment):

• High school diploma or general education degree (GED) required
• Strong computer skills withproficiencyinMicrosoft Word, Excel, and Office applications
• Must be able to work onsite in a warehouse environment/conditions
• Experience creating andmaintainingspreadsheets, trackers, and basic reports
• Ability to analyze data and present information clearly to management
• Strong written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple claims and priorities simultaneously
• Comfortable working cross-functionally in a manufacturing environment

Preferred Qualifications

• Experience withsupplier warranty processing and RMA management
• Knowledge ofsupply chain,purchasing, and manufacturing operations
• Experience usingPower BIor other reporting/visualization tools
• Familiarity withISO or quality management systems
• ERP/MRP system experience

Physical Requirements:

1. Lift/Push/Pull- Exerting up to 40 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

2. Climbing- Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.

3. Stooping- Bending body downward and forward by bending spine at the waist.

4. Kneeling- Bending legs at knee to come to a rest on knee or knees.

5. Crouching/Crawling/Reaching - Bending the body downward and forward by bending leg and spine. Moving about on hands and knees or hands and feet. Extending hand(s) and arm(s) in any direction.

6. Standing- Particularly for sustained periods of time.

7. Walking- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

8. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm’s reach; performing mechanical tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc. The worker is required to have visual acuity to operate motor vehicles or heavy equipment

9. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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