Warming Center Attendant

Ketchikan-Indian-Community; Ketchikan (AK); On-site; USD 26,000 - 36,000; Full time

Job summary

Ketchikan Indian Community is seeking a Warming Center Attendant to provide overnight and weekend support for shelter guests. The role involves maintaining a safe, clean environment, assisting residents, and documenting safety concerns during shifts.

You will coordinate beds, distribute supplies, and communicate clearly with staff and guests. Candidates should have at least 1 year of customer service experience; training in trauma-informed care or de-escalation is preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• At least 1 year of customer service experience.
• Combination of education and training may substitute for experience on a year-for-year basis.
• Willingness to train in trauma-informed care and de-escalation techniques (preferred).

Responsibilities

• Communicate clearly with staff regarding incidents, guest information, donations, and safety concerns.
• Follow and enforce center rules and policies; support guests.
• Maintain safety, security, and cleanliness of the shelter.
• Document shift notes and report significant events.
• Serve as shift point of contact for the warming center and coordinate beds.
• Distribute snacks, supplies, and hygiene items; observe and record activity.

Skills

Oral communication

Written communication

Computer software

Multitasking

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

PC software

Job description

PurposeKetchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract.Job SummaryWarming Center Attendants provide support to shelter guests during overnight and weekend hours on various shifts. Responsibilities includes providing a safe, clean environment, supporting and assisting guests residing in shelter, and documenting any safety/security concerns or rule violations.Job Duties & ResponsibilitiesCommunicate clearly with all staff regarding incidents, guest information, donations, safety concerns etc.Follow and enforce rules and policiesSupport and assist all guests center.Maintain safety and security of center and its property.Ensure the privacy and safety of all guests.Maintain the cleanliness of shelter.Document shift notes at least once per shift.Being the shift point of contact for the warming center.Responsible for coordinating the beds in the center.Distributes and assists with snacks, laundry, hygiene kits and clothes.Observes and records significant activity.Attends and takes part in regular staff meetings and mandatory trainings.Answers phone and monitors doors and guests.Other related duties as assigned.Minimum Qualifications (Education & Experience)High School Diploma or GED equivalent.At least one-year experience working in a customer service setting.A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.Preferred Qualifications (Education & Experience)Minimum of 1-year experience working in a public service or social services setting.Minimum of 1-year experience in crisis intervention and problem solving with the ability to diffuse situations without heightening the conflict.Understanding of, or willingness to train in, areas such as trauma-informed care, mental health first aid, and de-escalation.Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.Necessary Knowledge, Skills, and AbilitiesStrong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.Skills in operating personal computers using a variety of computer software.Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).Ability to learn and apply program/agency operating policies and procedures.Ability to manage multiple priorities and tasks concurrently and meet deadlines.Ability to work independently as well as with teams.Strong organizational and communication skills.Ability to establish and maintain professional boundaries while working with clients.KIC CompetenciesCultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing.Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.Working ConditionsThe physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.Conditions of HireMay be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment.KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.