Responsible for accurately and efficiently picking, packing, processing, and shipping supplies, materials, and products to internal and external customers. Ensures the safe handling, transportation, sorting, storage, and stocking of inventory while maintaining accuracy, productivity, quality standards, and a safe working environment.
Essential Functions and Responsibilities
The primary duties and responsibilities include, but are not limited to, the following:
- Transport incoming and outgoing materials to designated locations using appropriate equipment, including hand trucks, forklifts, electric dollies, pallet jacks, and elevators.
- Inspect incoming and outgoing materials and products to ensure quality, accuracy, and compliance with established procedures.
- Sort, organize, and store materials in designated racks, shelves, bins, or storage areas in accordance with inventory control procedures.
- Pick, pack, prepare, and ship materials and products accurately and efficiently.
- Process outgoing shipments, shipping documentation, and returned merchandise.
- Conduct physical inventory counts and replenish stock from designated backup storage locations as needed.
- Maintain a clean, organized, and safe warehouse environment in accordance with company policies and safety standards.
- Participate in quality assurance and continuous improvement initiatives.
- Complete required administrative duties, maintain accurate records, and prepare reports and correspondence related to warehouse operations.
- Follow established operating procedures, safety requirements, and management instructions.
- Perform other related duties as assigned by management.
Knowledge, Skills, and Abilities
To perform this position successfully, the employee must demonstrate the following knowledge, skills, and abilities:
- Analytical Skills: Ability to gather, review, and interpret information, identify trends, evaluate processes, and recommend improvements to workflows and procedures.
- Problem-Solving Skills: Ability to identify issues, analyze information, develop practical solutions, and resolve operational challenges in a timely manner.
- Customer Service: Ability to respond promptly to customer needs, address concerns professionally, and meet service commitments.
- Interpersonal Skills: Ability to communicate respectfully, maintain confidentiality, resolve conflicts constructively, and work effectively with others.
- Oral Communication: Ability to communicate clearly, listen attentively, ask appropriate questions, and follow verbal instructions.
- Written Communication: Ability to read, understand, and prepare clear written communications, reports, and operational documentation.
- Teamwork: Ability to collaborate effectively, support team objectives, provide and receive feedback, and contribute to a productive work environment.
- Change Management and Adaptability: Ability to adjust to changing priorities, operational requirements, procedures, and deadlines while maintaining productivity and professionalism.
- Quality Management: Commitment to accuracy, thoroughness, continuous improvement, and compliance with established quality standards.
- Diversity and Inclusion: Ability to demonstrate respect for individuals from diverse backgrounds and contribute to a professional, inclusive, and harassment-free workplace.
- Ethics and Integrity: Ability to act honestly, maintain professional standards, honor commitments, and uphold company values.
- Professionalism: Ability to remain courteous, accountable, and composed under pressure and to take responsibility for assigned duties.
- Productivity and Efficiency: Ability to meet performance expectations, complete assignments within established timeframes, and maintain consistent work quality.
- Safety Awareness: Ability to follow safety and security procedures, operate equipment appropriately, identify potential hazards, and report unsafe conditions.
- Dependability and Initiative: Ability to work independently with minimal supervision, follow instructions, take responsibility for assigned tasks, and seek assistance when necessary.
- Attendance and Punctuality: Ability to maintain reliable attendance, arrive on time, and communicate scheduling concerns appropriately.
Minimum Qualifications
Education, Licensing, Certifications, and Experience
- One to two years of relevant warehouse, shipping, receiving, inventory, or material-handling experience, or an equivalent combination of experience and training.
- Familiarity with shipping procedures, packaging requirements, inventory handling, and warehouse operations.
- Valid forklift certification or the required qualifications to operate forklifts in accordance with applicable safety requirements.
- Ability to work independently with minimal supervision.
- Strong organizational, analytical, and problem-solving skills.
- Excellent attention to detail and commitment to accuracy.
- Ability to prioritize tasks, manage competing demands, and meet deadlines.
- Ability to handle multiple assignments in a fast-paced environment.
- Strong interpersonal and communication skills.
- Ability to understand and follow written and verbal instructions.
- Flexibility and willingness to adapt to changing business needs and operational priorities.
- Commitment to maintaining high standards of performance, quality, and workplace safety.
Work Environment and Conditions
- Work is performed in a shared warehouse environment with regular operational noise and without a private office.
- The position requires the ability to work in a fast-paced environment with frequently changing priorities, deadlines, and operational demands.
- Work schedules may vary based on business needs and may exceed or fall below 40 hours per week. Scheduling and notice will be handled in accordance with applicable company policies and laws.
- The employee must maintain professionalism, collaboration, and a positive approach when responding to changing work requirements.
Physical Demands
The physical requirements of this position include, but are not limited to, the following:
- Standing and walking for extended periods throughout the workday.
- Frequent use of hands and fingers to handle materials, operate equipment, and perform related tasks.
- Frequent climbing, balancing, bending, stooping, kneeling, crouching, or crawling as required by warehouse operations.
- Sustained visual attention to operate equipment, read labels and technical information, inspect products, and use computer systems or keyboards.
- Regular lifting, pushing, pulling, and carrying of materials weighing more than 50 pounds, as required by the job.
- Working at heights or in elevated areas when necessary and when properly trained and equipped.
- Potential exposure to airborne particles, fumes, chemicals, and other warehouse-related environmental conditions.
- Potential exposure to temperature variations, including extreme heat or cold in certain work areas.
- Occasional exposure to bloodborne or airborne pathogens or infectious materials, depending on assigned duties.
- Frequent exposure to elevated noise levels associated with warehouse operations.