Warehouse Tech Support

Southern Glazer's Wine and Spirits, LLC; Raymore (MO); On-site; USD 41,000 - 47,000; Full time

Job summary

Southern Glazers is seeking a Warehouse Systems Support Technician to maintain and troubleshoot warehouse equipment, conveyors, SRMs, and MHE across DC operations. The role acts as Tier 1/2 support and coordinates with vendors to implement preventive maintenance programs.

The position requires a Bachelor's degree or equivalent, 5+ years in warehouse operations, and hands-on experience with PLCs and WMS/WCS. This is a full-time, on-site role offering competitive pay and benefits.

Qualifications

• Bachelor's Degree in Industrial, Mechanical, Business Admin, Computer Science, Information Systems or equivalent, or relevant work experience.
• 5+ years of work experience in warehousing/ distribution operations.
• 3+ years of work experience in Warehouse Operations & Support.
• Working knowledge of PLC operations and PLC electrical panels.
• Experience with conveyors, SRMs, spirals, and moving equipment.
• Proficiency with MS Office and desktop software.
• Experience with WCS/WMS and maintenance tracking software.

Responsibilities

• Provide 24x7 support to the division or as directed.
• Provide training for employees on procedures and systems.
• Collaborate with other functions on system integration opportunities.
• Manage and assist with maintaining Material Handling systems ( conveyors, SRMs, VFDs, servo motors).
• Develop advanced processes for preventive maintenance and measure equipment reliability.
• Coordinate with warehouse equipment vendors for issue resolution.
• Assist with evaluating distribution systems and process changes.
• Provide training for distribution center personnel on procedures and MHE systems.

Skills

Organizational skills

Time management

Multi-tasking

Prioritization

Adaptability

Education

Bachelor's degree or equivalent

Tools

PLC systems

Warehouse Control Systems (WCS)

Warehouse Management Systems (WMS)

MHE maintenance software

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazers isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazers is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazers, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Southern Glazers offers a competitive compensation package with an hourly pay range of $30.00 - $34.00 / hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

2nd shift schedule - Typically, Monday - Thursday starting at 12:00PM until 10:00PM.

Overview

Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

• Provide support to the division (24x7) or as directed
• Provide training for employees on procedures/systems
• Collaborates with other functional areas to identify system integration opportunities
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRMs in motion scanners, VFDs, Servo Motors and controls, etc.)
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
• Provide training for distribution center employees on procedures/ MHE systems

Additional Primary Responsibilities

• Initial point of contact for onsite support at respective Distribution Center
• Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
• Perform proactive maintenance for warehouse equipment
• Document and elevate issues to the appropriate vendors and SGWS SCM support groups
• Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
• Oversee detailed root cause analysis of reliability issues
• Implement operations continuous improvement measures and initiatives
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
• 5 or more years of work experience
• 3 or more years of work experience in Warehouse Operations & Support
• Working knowledge of PLC operations and PLC electrical panels
• Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRMs)
• Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
• MS Office and other general desktop software experience required
• Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
• Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• Critical nature of this job may require extended hours, overtime, and weekends
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazers Wine and Spirits, an Affiritive Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]