Warehouse Team Lead

Pro-Play Games; Miami (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Healthcare Coverage

Retirement Plan

Job summary

Pro-Play Games in Miami, FL is seeking a Warehouse Team Lead to direct daily warehouse operations, coach associates, and ensure efficient, accurate, and safe fulfillment. The role collaborates with leadership to drive process improvements and develop a high-performing team.

You will oversee order fulfillment, inventory accuracy, and throughput while maintaining safety standards and a positive culture. The ideal candidate has warehouse experience and proven leadership skills in a fast-paced

Qualifications

• High school diploma or equivalent.
• Previous warehouse or fulfillment experience.
• Demonstrated leadership or team lead experience.
• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to lift up to 50 pounds.
• Comfortable using warehouse technology and inventory systems.

Responsibilities

• Lead daily warehouse operations and assign work priorities.
• Provide guidance, coaching, and support to Warehouse Associates throughout each shift.
• Monitor order fulfillment to ensure shipping deadlines are consistently met.
• Maintain high standards for inventory accuracy and warehouse organization.
• Conduct inventory counts and investigate discrepancies.
• Assist with receiving, stocking, picking, packing, and shipping as operational needs require.
• Train new Warehouse Associates on warehouse procedures, safety standards, and best practices.
• Monitor productivity and provide real-time coaching.
• Escalate operational concerns to warehouse management when appropriate.
• Help enforce company policies, safety procedures, and operational standards.
• Assist with scheduling priorities and workload balancing.
• Recommend workflow improvements that increase efficiency and accuracy.
• Foster a positive, collaborative, and accountable team culture.

Skills

Leadership

Coaching

Communication

Time management

Inventory systems

Safety procedures

Organizational skills

Multitasking

Process improvement

Lean operations

Education

High school diploma or equivalent

Tools

Warehouse management systems

Shipping software

Inventory software

Job description

The Warehouse Team Lead serves as the operational leader for the warehouse floor, ensuring daily fulfillment activities are executed efficiently, accurate, and safely. This position provides day-to-day direction, coaching, and support to Warehouse Associates while maintaining productivity, inventory accuracy, and operational excellence. The Warehouse Team Lead partners closely with warehouse leadership to identify process improvements, resolve operational issues, and help develop a high-performing team.

Job Summary

The Warehouse Team Lead serves as the operational leader for the warehouse floor, ensuring daily fulfillment activities are executed efficiently, accurate, and safely. This position provides day-to-day direction, coaching, and support to Warehouse Associates while maintaining productivity, inventory accuracy, and operational excellence. The Warehouse Team Lead partners closely with warehouse leadership to identify process improvements, resolve operational issues, and help develop a high-performing team.

Key Responsibilities

• Lead daily warehouse operations and assign work priorities.

• Provide guidance, coaching, and support to Warehouse Associates throughout each shift.

• Monitor order fulfillment to ensure shipping deadlines are consistently met.

• Maintain high standards for inventory accuracy and warehouse organization.

• Conduct inventory counts and investigate discrepancies.

• Assist with receiving, stocking, picking, packing, and shipping as operational needs require.

• Train new Warehouse Associates on warehouse procedures, safety standards, and best practices.

• Monitor productivity and provide real-time coaching.

• Escalate operational concerns to warehouse management when appropriate.

• Help enforce company policies, safety procedures, and operational standards.

• Assist with scheduling priorities and workload balancing.

• Recommend workflow improvements that increase efficiency and accuracy.

• Foster a positive, collaborative, and accountable team culture.

Requirements

• High school diploma or equivalent.

• Previous warehouse or fulfillment experience.

• Demonstrated leadership or team lead experience.

• Strong organizational and time management skills.

• Excellent communication and problem-solving abilities.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Ability to lift up to 50 pounds.

• Comfortable using warehouse technology and inventory systems.

• Strong attention to detail.

Preferred Qualifications

• Previous warehouse, fulfillment, or logistics experience.

• Prior experience leading or supervising warehouse teams.

• Experience with inventory control and cycle counting.

• Experience with shipping software and warehouse management systems.

• Knowledge of lean operations or process improvement methodologies.

• Familiarity with trading card games, collectibles, or e-commerce fulfillment.

What Success Looks Like

A successful Warehouse Lead:

• Consistently delivers accurate and on-time fulfillment results.

• Leads by example and maintains a strong work ethic.

• Coaches team members constructively and supports their development.

• Maintains an organized, clean, and safe warehouse.

• Quickly identifies operational bottlenecks and works toward solutions.

• Holds the team accountable while fostering a positive work environment.

• Communicates effectively with warehouse management and cross-functional teams.

• Builds trust through reliability, consistency, and sound decision-making.

• Continuously seeks ways to improve efficiency, quality, and team performance.

Compensation & Benefits

• Paid Time Off:20 days annually, subject to blackout dates based on event scheduling
• Healthcare Coverage:Health insurance coverage (beginning 90 days after start date)
• Retirement Plan:401(k) with employer matching (beginning 90 days after start date)

About Us

About Pro-Play Games

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.

Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability
• Integrity and professionalism
• Community and customer focus
• Growth and continuous improvement

*In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.