Warehouse Support Specialist

Shipbobinc; North Aurora (IL); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

Weekly Pay

Paid Time Off

Sick Time Off

Pay Progression

Job summary

ShipBob is seeking a Warehouse Associate to monitor inbound/receiving activities at our regional hubs in North Aurora, IL. You will help ensure timely, accurate processing, maintain safety and quality, and support daily operations across shifts.

This role reports to the Area Manager, Fulfillment Operations, and requires collaboration with onsite partners to meet service levels. Join a high-performance culture that values ownership, continuous learning, and clear purpose, with competitive pay and

Qualifications

• 1+ years of warehouse experience in a fast-paced environment.
• Ability to adapt to changing conditions and solve issues quickly.
• Ability to meet critical timelines.
• Effective verbal and written communication with internal and external stakeholders.
• Strong attention to detail.

Responsibilities

• Resolve merchant-facing requests around WRO and URO issues.
• Work with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel and frontline teams.
• Communicate updates and escalate issues to the Operations Manager and Regional Director.
• Visualize how to load, plan, and offload trucks with minimal supervision.
• Schedule daily loads through carriers, within the HUB, to spoke sites.
• Update and manage all BOL requirements.
• Log IPP shipments from the HUB to final destination.
• Check in/out drivers for inbound/outbound activity.
• Support Jira tickets and merchant escalations resolution.
• Ensure products are handled, stored, and distributed safely and in compliance.

Skills

Warehouse experience

Adaptability

Critical timelines

Communication skills

Stakeholder collaboration

Attention to detail

Independent work

Physical stamina

Tools

Excel

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset:We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose:We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location:

400 Smoketree Plaza, Suite 100, North Aurora, IL 60542

Hours/Shift:

We are hiring for multiple shifts for this role:

• 1st shift
• 2nd shift

Compensation:

$24/ hour

Role Description:

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Resolve Merchant Facing Requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by the partner personnel andfront lineteam members and Merchant Care teams.
• Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
• Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
• Scheduling ofdaily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Generate and log all IPP Shipments going out of the HUB site to itsfinal destination.
• Check in and check out drivers for all IB and OBactivitycoming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
• Support OM and partner in thepromptlyresolution of Jira tickets and Merchants Escalations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner thatmaintainstheir safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability throughaccuraterecord-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additionalduties andresponsibilitiesas necessary.

What you’ll bring to the table:

• 1+ years of warehouse experience in a fast-paced environment.
• Demonstrate the ability to quickly adapt to changing conditions and solve issuesin a timely manner.
• Ability to work with critical timelines.
• Possess effective communication skills, both verbal and written.
• Ability to work professionally with internal and external stakeholders.
• Excellent attention to detail.
• Proficiencywith Microsoft Excel.
• Ability to multi-task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift50lbswithout any heal limitations.
• Able to stand and walk continuously duringa8-10 hourshift or more based on business needs.
• Able to bend, stoop, reach above, and push/pullfrequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Pay Progression Program
• Paid Time Off & Sick Time Off
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.