Warehouse Supervisor - MonFri 8:00 AM 5:00 PM

Vital Holdings LLC; Hudson (NH); On-site; USD 52,000 - 78,000; Full time

Job summary

Vital Holdings LLC is seeking a Warehouse Supervisor to lead warehouse personnel, enforce safety and quality standards, and ensure efficient operations from inbound to shipping. The role reports to the Director of Operations and requires hands-on leadership in a fast-paced environment.

The ideal candidate has 1–2 years of supervisory experience, strong problem-solving and communication skills, and the ability to manage diverse shifts including physical work as needed.

Qualifications

• Supervisory experience or formal leadership background.
• Detail-oriented with strong organizational capabilities.
• Willingness to cover diverse operational needs and shifts.

Responsibilities

• Manage warehouse personnel and assign duties.
• Support quality programs and continuous improvement initiatives.
• Oversee facilities and equipment maintenance and safety checks.
• Control inventory, bay consolidation and space utilization.
• Provide courteous customer service and handle on-site requests.

Skills

Supervisory experience

Attention to detail

Organizational skills

Problem solving

Communication skills

Flexibility

Safety awareness

Education

High school diploma

1-2 years college preferred

Job description

SUMMARY: Manages warehouse employees as part of the operational function of the warehouse. Maintain equipment and the facility to achieve optional performance. Implement quality concepts throughout the operational process to make continuous improvements.

REPORTS TO: Director of Operations

DUTIES & RESPONSIBILITIES

1. PERSONNEL MANAGEMENT. Communicate and verify that all warehouse employees are kept informed by use of meetings and written communications. Uses weekly compliance list and daily work assignment list to ensure duties, activities and projects are being completed by personnel in a timely fashion. Must enforce uniform compliance on all shifts. Plans and directs employees for disaster planning and drills.
2. QUALITY TRACKING & IMPROVEMENT. Participate fully in all facets of the companies' quality programs, including development, training and quality improvement teams. Monitor, track, and set goals for critical quality areas (Productivity and Accuracy). Communicate/chart measurable performance goals and results to work toward continuous improvements.
3. FACILITIES / EQUIPMENT MAINTENANCE. Responsible for maintaining warehouse appearance from inside and out. Responsible for cleanliness and orderliness of warehouse and, if applicable, vault. Must control and schedule regular maintenance/repairs for pickers and scanner equipment: Must track repairs and control cost for all maintenance involving all warehouse equipment. Responsible for construction of new rack as needed.
4. INVENTORY CONTROL. Responsible for production matrix on new box, refiles, bay consolidation and maintaining adequate inventory of flat boxes, forms, and barcode labels. Responsible for the regular download of scanners and paperwork accuracies by use of uploads reports, process scans and bay audits. In charge of destruction process (reports, pulling boxes, destruction log, scheduling trucks). Responsible for maximizing space utilization through on-going bay consolidation and bay audits. Must correct duplicate box locations that exist.
5. CUSTOMER SERVICE. Responsible for providing courteous and attentive treatment to all customers. Presents a professional and positive image when interacting with customers in person or over the phone. Handling/coordinating special requests and resolving customer problems. Maintain supplies to fill customers request for flat boxes and barcode labels. Handle request for large and on-site inventories.

UNIQUE CHALLENGES

• Creating an atmosphere of teamwork in all aspects of the operation even crossing outside the warehouse into the Customer Service Area.
• Help to develop a total quality management outlook for the work force.
• Aid in enforcement of attendance, productivity, accuracy, and uniform adherence.
• Running a 24-hour Operation requires time critical responsiveness.
• Deal with many levels of people part time, full time, hourly, salary-staff, customers, vendors, and peers.

Requirements:

QUALIFICATIONS:

• Valid Driver's License with clean MVR and clean background check. Prefer F endorsement and DOT physical.
• High school diploma minimum. 1-2 years of college preferred.
• Supervisory experience (1-2 years) with demonstrated ability to get work out of others. Proven performance track record (i.e. attendance, productivity, accuracy).
• Training in Total Quality management concepts and tools preferred. Problem solving skills to solve people and process problems.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources and handle massive amounts of paperwork flow.
• Willingness and flexibility to take responsibility for daily operational needs (able to cover any shift, run emergencies).
• Willing and able to do physical work, when necessary (Lift 50-75 lbs.), lift and work on platform using proper safety tools up to 20 ft. above floor).
• Flexibility to handle variety of situations daily.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.