Warehouse Operations Manager- Cell and Gene Therapy

myhrabc; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Cencora is seeking a Distribution Center operations leader to oversee cell and gene therapy workflows at our Brooks, KY facility. This role emphasizes safety, quality, and regulatory compliance while driving efficient handling of high-value therapies.

You will collaborate with Sales and cross-functional teams to align client expectations, ensure timely processing, and maximize overall service quality in a fast-paced, temperature-controlled environment.

Qualifications

• Bachelor's degree required in business administration, supply chain, life sciences, or related field.

Responsibilities

• Lead and oversee DC operations for cell and gene therapy programs, ensuring safety, quality, and compliance.
• Partner with Sales and cross-functional teams to meet client requirements and service levels.
• Manage labor, scheduling, and training to maximize productivity and reduce risk.
• Maintain SOP compliance, process improvements, and timely execution of critical workflows.
• Provide regular updates to clients and stakeholders on program status and performance.

Skills

Leadership

Operations management

Quality compliance

Team supervision

Client communication

Education

Bachelor's degree

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: This position is located onsite at our facility in Brooks, KY. There is no option for remote or hybrid work.

This role is in support of Cencora's third party logistics service in the US operating through our I CS business.

• Promotes and leads with Cencora's purpose and guiding principles and develop a culture of inclusion, equity, and diversity in the Distribution Center.
• Enables and focus on talent development and succession planning in the DC and network wide.
• Directs activities associated with the successful execution of cell and gene therapy operational processes in the Distribution Center; ensures safe, compliant, accurate, and efficient handling of highly specialized and high-value therapies with a strong focus on quality, product integrity, and service excellence. Leads and collaborates across teams to prioritize projects and initiatives, operate with a sense of urgency, proactively solve problems, and drive continuous improvement and standardization.
• Serves as a key operational subject matter expert for Cell and Gene Therapy Solutions and supports internal and external stakeholders on program requirements, operational workflows, and service expectations.
• Acts as a client-facing operational partner, communicating regularly with customers and clients to provide updates, resolve issues, manage expectations, and ensure a high level of service and responsiveness.
• Partners closely with Sales and cross-functional teams to support client needs, drive operational readiness, and ensure successful execution of cell and gene therapy program requirements.
• Responsible for managing specialized product handling and workflow processes while ensuring adherence to product‑specific requirements, chain of identity/chain of custody expectations, temperature‑controlled handling standards, and other critical quality and compliance measures necessary to maintain product integrity.
• Manages the operational clock with efficient use of labor and hours worked. Supports compliance with all appropriate policies, procedures, safety rules, PPE requirements, security standards, and applicable regulatory requirements; maintains and coordinates all areas of security.
• Monitors performance and productivity measures in the facility and is a change agent for the purpose of maximizing service quality, reducing risk, improving efficiency, and supporting operational excellence.
• Acts as a backup for leadership team as necessary.
• Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote customer experience, efficiency, accuracy, improved service, and lower costs.
• Monitors the performance of staff members to ensure compliance with policies, practices, client requirements, and approved standard operating procedures.
• Supervises associate relations functions including hiring, terminating, performance management, development, and training of warehouse associates. Ensures that Distribution Center equipment and specialized handling environments are maintained and in proper working order.
• Must be willing to work extended hours, split shifts, and some weekends as needed to meet productivity goals and support time‑sensitive client and patient‑related requirements.
• Establishes and maintains positive working relationships with Distribution Center associates, clients, customers, and internal business partners.
• Performs related duties as assigned.
• Must be relocatable to meet needs of the business.
• Periodic travel may be required based on business need.

Education

Requires broad training in fields such as business administration, supply chain, logistics, life sciences, operations management, or similar vocations generally obtained through completion of a four‑year bachelor's degree program or equivalent combination of experience and education.

Work Experience

Normally requires a minimum of two (2) years directly related and progressively responsible experience. Experience supporting highly regulated, temperature‑control

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