Warehouse Operations & Dispatch Coordinator

srsdistribution; Midland (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

SRS Building Products in Midland, NC is seeking an Operations Coordinator to manage daily warehouse operations, ensure accurate work orders, and support delivery requirements. You will collaborate with the Branch Manager, utilize Agility for stock tracking and On Demand routing for dispatch, and uphold superior customer service and inventory integrity.

This role emphasizes efficiency, timely problem resolution, and teamwork across warehouse and delivery personnel to maintain high service levels

Qualifications

• Coordinate and manage daily warehouse operations to optimize efficiency and client satisfaction.
• Resolve customer complaints swiftly and courteously, owning issues to timely resolutions.
• Oversee loading and unloading of orders for vendors and customers with accuracy and promptness.
• Dispatch trucks using On Demand routing software to guarantee timely deliveries.
• Track stock levels with Agility software to prevent duplicate orders and inform inventory decisions.
• Perform weekly cycle counts and manage damaged or outdated stock to maintain inventory integrity.
• Implement orderly processing and day-end balancing to support branch operations.
• Foster superior customer service and represent the company in alignment with branch goals.

Responsibilities

• Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
• Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
• Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.
• Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.
• Utilize Agility software to meticulously track and report stock levels, providing data-driven insights to support inventory decision-making and prevent duplicate orders.
• Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock.
• Implement rigorous order processing and day-end balancing procedures to support the seamless operation of the branch.
• Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting branch leadership goals.

Job description

SRS Building Products in Midland, NC is seeking an Operations Coordinator to manage daily warehouse operations, ensure accurate work orders, and support delivery requirements. You will collaborate with the Branch Manager, utilize Agility for stock tracking and On Demand routing for dispatch, and uphold superior customer service and inventory integrity.

This role emphasizes efficiency, timely problem resolution, and teamwork across warehouse and delivery personnel to maintain high service levels