Warehouse Lead: Customer-Centric Logistics & Delivery

Ryan Herco Flow Solutions; Westerville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and sick leave

Holiday pay

Life insurance

Tuition reimbursement

Career advancement

Job summary

Ryan Herco Flow Solutions is seeking a Warehouse Lead to manage frontline operations at our Westerville location. You will supervise order entry, packing, shipping, and delivery of parts, while delivering excellent customer service to our Will-Call customers.

The role emphasizes teamwork, reliability, and clear communication as you organize stock, maintain locations in our system, and support drivers and colleagues throughout the day.

Qualifications

• One to three years of warehousing, business, or physical distribution experience.
• Driving/Delivery experience.
• Valid driver’s license with a clean driving record.
• Knowledge of PVC fittings or plumbing industry is a plus.
• Excellent customer service skills; interacts effectively and works productively with a wide range of people.
• Solid interpersonal skills; able to maintain a cooperative working relationship with all levels of personnel.
• Reliable and effective communicator.
• Strong teamwork and professional demeanor.

Responsibilities

• Provide frontline customer service at the “Will-Call” counter, entering orders, answering questions, and selling parts using friendly customer service skills.
• Pull, package, and ship orders accurately and cost‑effectively for customers.
• Organize stock and maintain locations on the computer.
• Drive company‑owned truck and deliver orders to customers.
• Provide excellent customer service when engaging with Ryan Herco Flow Solutions’ customers.
• Load and unload truck deliveries.

Skills

Customer service

Teamwork

Communication

Interpersonal skills

Driver's license

Job description

Ryan Herco Flow Solutions is seeking a Warehouse Lead to manage frontline operations at our Westerville location. You will supervise order entry, packing, shipping, and delivery of parts, while delivering excellent customer service to our Will-Call customers.

The role emphasizes teamwork, reliability, and clear communication as you organize stock, maintain locations in our system, and support drivers and colleagues throughout the day.