Warehouse Lead Associate

Capstone-Logistics,-LL; Rock Hill (SC); On-site; USD 41,000 - 50,000; Full time

Job summary

Capstone Logistics in Rock Hill, SC is seeking a Warehouse Supervisor to lead daily operations and ensure customer service excellence. You will supervise work groups, coach associates, schedule shifts, and enforce safety and company policies.

Join a high-performance culture focused on relationship-building, accountability, and timely problem resolution, with opportunities to develop leadership and operational skills in a fast-paced logistics environment.

Qualifications

• 1-2 years of supervisory/leadership experience in an industrial setting.
• Proven experience in providing high levels of customer service to internal and external partners.
• Ability to train, coach, and mentor warehouse associates.
• Excellent interpersonal and communication skills.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• Ability to solve problems and make effective decisions in a fast-paced environment.
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Interacts with partners (client partner and common carrier representatives) to ensure superior levels of customer service
• Maintains a safe work environment at all times through management of others
• Supervises the day-to-day operation of assigned work groups to ensure that all partner and Capstone Logistics' requirements are met and implemented effectively
• Assigns tasks to associates in a fair and equitable manner
• Handling of freight as required, meeting company standards and timelines while maintaining a safe work environment
• Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed.
• Ensure all associates follow Capstone Logistics policies and work rules including Capstone safety work rules
• Hold weekly safety meetings and ensure associate participation
• Scheduling associate shifts based on partner requirements
• Assist with the interviewing, orientation and training of new associates
• Dock level negotiation of rates with common carrier representatives
• Supervise timely and accurate data entry for all services performed
• Comply with all administrative reporting and financial policies and procedures
• Ability to complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone Logistics policies and standard operating procedures

Skills

Supervisory experience

Customer service

Training / coaching

Interpersonal skills

Communication skills

Organization

Multitasking

Problem solving

PC proficiency

Education

Associate Degree or equivalent

Tools

Excel

Word

Outlook

PowerPoint

Job description

Rock Hill, South Carolina, United States

Rock Hill, SC
$900-$1,100/ weekly
Monday-Friday | 3:00 am start - Finish (8-10 hour days)
People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our promises. Think you have what it takes?

JOB SUMMARY:

• Interacts with partners (client partner and common carrier representatives) to ensure superior levels of customer service
• Maintains a safe work environment at all times through management of others
• Supervises the day-to-day operation of assigned work groups to ensure that all partner and Capstone Logistics' requirements are met and implemented effectively
• Assigns tasks to associates in a fair and equitable manner
• Handling of freight as required, meeting company standards and timelines while maintaining a safe work environment

QUALIFICATIONS:

• 1-2 years of supervisory / leadership experience in an industrial setting
• Proven experience in providing high levels of customer service to internal and external partners.
• Ability to train, coach, and mentor warehouse associates
• Excellent interpersonal and communication skills (written and verbal)
• Strong organization and prioritizing skills
• Ability to simultaneously perform multiple tasks
• Ability to solve problems and make effective decisions in a fast-paced environment
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

• Ensure partner needs are met on a daily basis
• Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed.
• Ensure all associates follow Capstone Logistics policies and work rules including Capstone safety work rules
• Hold weekly safety meetings and ensure associate participation
• Scheduling associate shifts based on partner requirements
• Assist with the interviewing, orientation and training of new associates
• Dock level negotiation of rates with common carrier representatives
• Supervise timely and accurate data entry for all services performed
• Comply with all administrative reporting and financial policies and procedures
• Ability to complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone Logistics policies and standard operating procedures

PHYSICAL REQUIREMENTS:

• Standing and /or walking for extended periods of time in warehouse environment (concrete flooring and changing temperatures)
• Ability to lift 50 lbs.
• Ability to function in cold and hot weather environment.
• Ability to be certified to operate manual or powered material handling equipment in a safe and productive manner

EDUCATION and/or EXPERIENCE:

• Associate Degree or equivalent from two-year College or technical school or two or more years related experience and/or training; or equivalent combination of education and experience. College degree is preferred.

Performs Additional Accountabilities As Required.

About the Company:
Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

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