Warehouse III - Will Call/Showroom

SanMar- External; Ashland (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with match

Life insurance

Short/long-term disability

Paid maternity/paternity leave

Pet insurance

Job summary

SanMar is seeking a Will Call Associate to support customers by phone, email, and in person. You will locate orders, load shipments, and ensure accurate processing while maintaining safety and a positive customer experience.

You will use systems like High Jump and Ody, help with substitutions, and keep the showroom organized. The role requires lifting up to 60 pounds and a proactive, team-oriented approach.

Qualifications

• Experience in a fast-paced customer service role.
• Ability to listen and respond to customer needs.
• Aptitude for accurate data entry and order processing.

Responsibilities

• Operate internal systems to locate and load customer orders.
• Answer customer inquiries by phone, email, or in person.
• Offer substitutions and alternative locations when items are out of stock.
• Prepare outgoing USPS shipments for daily pickup.
• Document information clearly in systems like High Jump and Ody.
• Educate customers on SanMar products and the SanMar Difference.
• Resolve issues to achieve best outcomes for customers and the company.
• Maintain a clean, organized showroom and will call area.

Skills

Customer service

Communication

Multitasking

Data entry

Tools

High Jump

Ody

Job description

At SanMar, the work you do makes a difference.

Hours: Monday through Friday, 9:30am-6pm

Pay: $20.50

What's the Short Version?

A Will Call Associate must be able to listen to our customers; consistently meet and exceed their needs and expectations. Research, locate and load customer orders at a fast and accurate pace. Associates are required to safely and efficiently load trailers and other vehicles, depending on Ship Via, by manually lifting and stacking cases of product.

What Will You Be Doing?

• Operate internal systems that store customer information, such as High Jump and Ody.
• Answer customer inquiries over the phone, via email and in person.
• Offer comparable product substitutions and alternative locations when out of stock.
• Prepare all completed out going USPS for daily pick up.
• Document pertinent information clearly in High Jump and/or Ody.
• Educate customers on the SanMar Difference and products.
• Effectively solve problems and find the best solution for both SanMar and the customer.
• Return customer voice messages and e-mails within 24 hours.
• Maintain Health Screening Logs for vendors and visitors.
• Maintain cleanliness and organization of the showroom and will call area within the warehouse.
• Research and enter external and internal errors for stats.
• Offer up to date and accurate information to customers and co-workers.
• Responsible for checking out equipment and returning in same condition.
• Maintain safe, neat and clean work area by adhering to SanMar safety regulations.
• Perform other duties as assigned.
• Comply with all policies and standards.

What's Our Offer?

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand,

walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered

equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is

frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The

employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this

job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may

be required to wear a headset covering one or both ears. Employee will be required to wear Personal protective

equipment such as a Protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced.The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

Why Work at SanMar?

Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.

SanMar is an Equal Opportunity Employer

Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. SanMar participates in E-Verify.