Warehouse & Dispatch Manager

Benefast, Inc.

Grand Prairie (TX)

On-site

USD 65,000 - 85,000

Full time

4 days ago

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Job summary

Benefast is seeking a Warehouse & Dispatch Manager in Grand Prairie, Texas. This role leads warehouse execution, delivery routing, inventory accuracy, and driver oversight within the branch, with authority over daily fulfillment and scheduling decisions.

It is a hands-on leadership role that requires focus on safety, accuracy, and team performance. The position reports to the Branch Manager and offers a base salary range of $65,000–$85,000 with bonus eligibility based on company, branch, and

Responsibilities

Establish and execute daily delivery routes
Balance customer priority, geography, and truck capacity
Monitor driver communication channels via Microsoft Teams
Use GPS tracking to monitor delivery progress in real time
Prioritize a "Fix It Fast" mentality on delivery issues
Direct supervisor of branch drivers and warehouse staff
Ensure DOT compliance (medical cards, licensing, logs, inspections)
Own inventory accuracy at the branch level
Maintain safe warehouse environment and enforce PPE standards
Plan next-day deliveries and coordinate with Inside Sales on fulfillment timing

Tools

NetSuite

GPS Tracking

Microsoft Teams

Job description

Entity: BenefastReports To: Branch Manager (or Assistant Branch Manager where applicable)Base Salary:$65,000 – $85,000Comp Structure: Base Salary + Bonus Eligible (Company + Branch + Individual Performance)Bonus Eligible: Yes

Warehouse & Dispatch Manager

Position Summary

The Warehouse & Dispatch Manager is responsible for warehouse execution, delivery routing, inventory accuracy, driver oversight, and operational discipline within the branch. Drivers and Warehouse Associates report directly to this role. If the branch does not have this role, responsibilities fall to the Branch Manager.

This is a highly operational, hands-on leadership role. The W&D Manager runs the physical operation of the branch — what gets received, what goes out, how it gets there, and who loads and drives it. Accuracy, safety, team leadership, and a \"fix it fast\" mentality are critical.

Core Areas of Responsibility

Establish and execute daily delivery routes
Balance customer priority, geography, and truck capacity
Monitor Microsoft Teams driver communication channels
Use GPS tracking to monitor delivery progress in real time
Prioritize a \"Fix It Fast\" mentality on delivery issues
Adjust routes dynamically when priorities shift

Driver Oversight

Direct supervisor of all branch drivers
Ensure DOT compliance (medical cards, licensing, logs, inspections)
Ensure daily vehicle inspections are completed
Monitor vehicle maintenance and coordinate repairs
Ensure packing slip protocol is followed every delivery
Monitor Ramp credit card documentation accuracy
Conduct driver performance coaching and reviews

Receiving & Fulfillment Discipline

Ensure all incoming shipments are received properly in NetSuite
Determine whether product is stock or job-specific
Inspect freight for damage and document immediately
Review NetSuite \"Orders to Fulfill\" and \"Orders to Ship\" daily
Ensure order pulling accuracy
Coordinate with Inside Sales on fulfillment timing

Inventory Management

Maintain organized warehouse layout
Implement and enforce bin location discipline
Execute cycle counts on the schedule set by the Purchasing Director
Alert Purchasing Director on stock issues
Prevent dead stock buildup
Own inventory accuracy at the branch level

Safety Leadership

Maintain safe warehouse environment
Enforce PPE standards
Monitor forklift and equipment safety
Address unsafe behavior immediately
Lead warehouse safety culture
Investigate incidents and implement corrective actions

Team Accountability

Directly manage Drivers and Warehouse Associates
Conduct performance reviews in coordination with the Branch Manager
Address performance issues promptly
Develop team members and identify growth opportunities
Maintain a positive, professional work environment

Cross-Functional Coordination

Work with Inside Sales on fulfillment coordination
Coordinate with Purchasing on stock issues and inter-branch transfers
Support Branch Manager on operational priorities
Coordinate with Accounting on delivery documentation and billing discrepancies

Daily Responsibilities

Review Teams for new orders and urgent issues
Route morning deliveries
Supervise loading and dispatch
Monitor driver progress throughout the day
Review \"Orders to Ship\" and \"Orders to Fulfill\" in NetSuite
Oversee receiving and put-away
Plan next-day deliveries
Maintain warehouse organization

Monthly Responsibilities

Review vehicle maintenance logs and schedule repairs
Review DOT compliance documentation for every driver
Conduct inventory spot checks
Review routing efficiency and identify improvement areas
Address recurring delivery issues
Review team performance and coaching needs

Yearly Responsibilities

Evaluate warehouse layout improvements
Recommend equipment needs (forklifts, vehicles, shelving)
Review staffing capacity and seasonal needs
Support performance reviews for Drivers and Warehouse Associates
Improve routing and inventory processes
Participate in branch-level performance review and budget planning

Decision Authority

Authority over routing and dispatch decisions
Authority over driver and warehouse associate discipline (in coordination with Branch Manager)
Authority over warehouse organization and layout
Authority over daily fulfillment and scheduling decisions
Authority to escape safety violations and stop unsafe work
Escalation to Branch Manager for major hiring, compensation, capital purchases, or significant operational changes

What Success Looks Like