Warehouse Customer Service Representative

Lineage; Fullerton (CA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical & dental benefits

401k retirement plan

Paid time off

Holiday benefits

Annual bonus eligibility

Stable work environment

Job summary

Lineage is seeking a warehouse logistics associate in California to serve as the primary point of contact for truck drivers, customers and internal teams. You will verify shipping documents, check in drivers, schedule inbound/outbound appointments and ensure freight is ready for pickup or delivery.

You will process orders, respond to inquiries, resolve discrepancies with Operations and Inventory, and maintain accurate records.

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.

Responsibilities

• Welcome and check in truck drivers upon arrival.
• Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.
• Schedule and confirm inbound and outbound appointments with carriers.
• Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.
• Process customer orders, shipping transactions, and related documentation.
• Respond to customer and carrier inquiries regarding shipment status and scheduling.
• Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.
• Maintain organized and accurate shipping records and customer documentation.
• Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.
• Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

Skills

High School Diploma

Verbal and written communication

Organizational skills

Microsoft Office

Multitasking

Lifting ability 20 lbs

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Pay: $20 - $21/hr + $1.50/hr shift differential
Shift: Wed-Sat - 4PM - 2:30AM
Serve as the primary point of contact for truck drivers, customers, and internal warehouse teams to ensure the accurate and timely movement of inbound and outbound freight. This role supports daily warehouse operations by checking in drivers, verifying shipping documentation, coordinating appointments, and partnering with warehouse leadership to ensure freight is ready for scheduled pickup and delivery.

Key Duties And Responsibilities

• Welcome and check in truck drivers upon arrival.
• Verify Bills of Lading (BOLs), appointments, and shipping paperwork for accuracy.
• Schedule and confirm inbound and outbound appointments with carriers.
• Coordinate with warehouse leadership to ensure shipments are ready for pickup and delivery.
• Process customer orders, shipping transactions, and related documentation.
• Respond to customer and carrier inquiries regarding shipment status and scheduling.
• Research and resolve shipping and documentation discrepancies with Operations and Inventory teams.
• Maintain organized and accurate shipping records and customer documentation.

Additional Duties And Responsibilities

• Partner with Inventory Control and Operations to investigate inventory discrepancies, misplaced product, and shipment variances.
• Maintain clear communication with warehouse leadership regarding appointment schedules, shipment priorities, and customer needs.

Minimum Requirements (knowledge, Skills, Abilities)

• High School diploma or GED may be required depending on facility
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Pay Range

$16.97 - $28.65

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Equal Employment Opportunity

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• safe, stable, reliable work environments
• medical, dental, and basic life and disability insurance benefits
• 401k retirement plan
• paid time off
• annual bonus eligibility
• a minimum of 7 holidays throughout the calendar year