Warehouse Customer Service Representative

Ryder Supply Chain Solutions; Etna (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Employee stock purchase plan

Paid time off

Maternity leave

Job summary

Ryder Supply Chain Solutions in Etna, OH is seeking a Customer Service Representative to support cross-functional teams, manage inbound calls, inventory, and customer inquiries. This role emphasizes delivering a top-notch customer experience and coordinating with maintenance on asset management.

You will handle rental sales, drive lead generation, and ensure inventory aligns with customer demands in a fast-paced environment.

Qualifications

• H.S. diploma/GED required.
• One year or more in sales and/or customer service required.

Responsibilities

• Provide an excellent customer experience and resolve concerns to customer expectations.
• Handle rental sales and the sales process for inbound calls and outbound solicitation.
• Coordinate with Maintenance and Asset Management to meet customer demands for inventory.
• Improve productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintain files.
• Contribute to cost containment through inventory planning and warranty.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Education

High school diploma or GED

Job description

Job Description

We are immediately hiring a Customer Service Representative in Etna, OH. Apply today to speak with a Recruiter about the position and perks of Jumpstarting your career with Ryder.

• Pay Type: Hourly
• Hourly Pay: $23.00 an hour
• Schedule: Monday-Friday 03:30pm–12:00am (must be flexible)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative I position works cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers’ questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol.
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
• Workflow management: enhance productivity through effective scheduling and planning.
• Generate purchase/repair orders and maintenance of files.
• Parts management: contribute to cost containment through inventory planning and warranty.

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to get both verbal and written communication across that has the desired effect.
• Goal oriented, drive for results, assertive, and deal well with ambiguity.
• Possesses a high degree of initiative.
• Must have high level of energy and be a self‑motivated and self‑directed person.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Ability to focus on multiple projects and activities simultaneously.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Demonstrates customer service skills.

Qualifications

• H.S. diploma/GED required.
• One (1) year or more in sales and/or customer service required.

Job Category

Customer Service

Compensation Information

Pay Type: Hourly

Minimum Pay Range: $23.00

Maximum Pay Range: $23.00

Benefits Information: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.