Warehouse Customer Service (31887)

Arnold Lumber Co INC; West Kingston (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Arnold Lumber Company is seeking a Warehouse Customer Service Representative in West Kingston, RI. You will be the first contact for walk-in customers, assist with product selection, and help prepare orders for pickup or delivery.

In this role you will pick and stage products, ensure accuracy, maintain inventory integrity, and perform routine housekeeping. Forklift inspections and safe handling are part of daily duties, with growth opportunities within a family-owned company.

Qualifications

• High School diploma or equivalent required.
• Warehouse or similar experience preferred.
• Customer service experience beneficial.

Responsibilities

• Serve as first contact for walk-in customers; assist with product selection and customer service.
• Accurately pick, organize, and stage products for transfers, work orders, and deliveries; ensure efficiency and report discrepancies when needed.
• Maintain product integrity through proper handling, storage, and palletizing for safety and quality.
• Perform general housekeeping to uphold warehouse and yard standards.
• Conduct forklift pre-trip inspections to ensure safety and compliance.

Skills

Standing

Climbing

Bending

Lifting 80lbs

Education

High School diploma or equivalent

Tools

Forklift

Job description

Job Details

Job DetailsLevel: EntryJob Location: West Kingston - West Kingston, RI 02892Position Type: Full TimeJob Shift: DayWarehouse Customer Service

About Us & Our Culture

Arnold Lumber Company isn’t just a lumberyard; we are an expanding fourth-generation family business that has been servicing New England communities for over 110 years. Our reputation and success are built on trust, delivering excellence, embracing opportunity, and investing in the future.

We’re proud to be nationally recognized in 2025 as:

• LBM’s Journals Dealer of the Year
• Best Places to Work for Women
• Best Places to Work in Rhode Island

At our core, we believe in collaboration, continuous learning, and celebrating wins together. Joining our team means being part of a supportive environment where your ideas matter, your creativity is encouraged, and your growth is supported.

What You’ll Do

As our Warehouse Customer Service Representative, you’ll play a key role in delivering outstanding service by assisting customers with product selection, as well as picking and staging orders for both walk-in clients and deliveries.

• Serve as the first point of contact for walk-in customers, acting as a liaison with counter sales and providing assistance with product selection, order picking, and customer service.
• Accurately pick, organize, and stage products for transfers, work orders, and deliveries, ensuring all transactions are processed efficiently and discrepancies are promptly reported to the Department Manager.
• Maintain product integrity through proper handling, storage, and palletizing techniques to ensure safety and quality.
• Perform general housekeeping duties to uphold warehouse and yard standards, including sweeping, organizing, and consolidating products as needed.
• Conduct and document forklift pre-trip inspections to ensure operational safety and compliance.

Qualifications

What We’re Looking For

• Education: High School diploma or equivalent
• Experience: Working in a warehouse or similar; Customer service experience
• Skills: Standing, climbing, bending, and lifting up to 80lbs
• Bonus Points: Forklift experience preferred

Why You’ll Love Working Here

At Arnold Lumber, you’ll find:

• Competitive pay & benefits package
• Professional development
• Skill enhancement for career progression.
• A team that feels more like family

Arnold Lumber Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.