Warehouse/Counter Service

R.e.-Michel-Compan; New Freedom (York County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

401(k)

Life Insurance

Disability Insurance

Employee Discount

Uniform Program

Weekly Pay

Job summary

R.E. Michel Company is seeking a Warehouse/Counter Service employee in New Freedom, PA. The role covers customer service, order processing, loading goods, and safe operation of material handling equipment to meet delivery schedules.

The position is full time, non-exempt, requiring reliable teamwork and attention to detail. Applicants will handle invoices, payments, returns, and ensure accurate paperwork for shipments.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers entering the branch and maintain a positive attitude.
• Meet or exceed commitments made to customers.
• Pull orders from warehouse and load into delivery trucks or customer vehicles safely.
• Prepare accurate paperwork including invoices, CODs, purchase orders and shipping docs.
• Ensure product leaving the branch is billed; collect payments by cash or card.
• Process returns and warranties the same day received.
• Unload deliveries and stock products in proper areas; use MHE safely.
• Keep forklift and equipment in good working order; report issues promptly.
• Report damaged items, safety issues and accidents to supervisor.
• Maintain warehouse and facility appearance; clear debris and tidy shelves.
• Keep yard/parking area clean and trash-free daily.
• Verify incoming orders by counting before stocking; report discrepancies.
• Process shipments from UPS and other carriers.
• Maintain counter notebook and related records.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Computer literacy

Safe material handling

Tools

Prophet 21

Job description

Job Title: Warehouse/Counter Service

Working Hours: Full Time/Non-Exempt

Location: New Freedom, PA

Reports To: Branch Manager

General Summary: This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles and timely deliveries to customer locations.

Job Responsibilities:

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.


• Display positive attitude by greeting customers as they enter the branch.


• Ensure commitments made to customer are met/exceeds expectation.


• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.


• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.


• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.


• Follow procedure to process all customer returns and warranties the same day it is received.


• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.


• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.


• Immediately reports damage, safety issues and accidents to supervisor.


• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.


• Maintain appearance of yard and parking area by removing trash daily.


• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.


• Process, prepare and receive all product shipped by UPS.


• Use/maintain counter notebook.


• Other duties as assigned.

Preferred Education and Qualifications:

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.


• Exemplify excellent verbal communication skills with the general public and/or customers.


• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.


• Demonstrated proficiency while operating a computer and Prophet 21.


• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment: Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position.

Successful completion of pre-employment screens is required andmust be 18 years of age to operate a forklift.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs

R.E. Michel Company Benefit Package Includes:

• Medical Insurance


• Dental Insurance


• Vision Insurance


• Prescription Plans


• Wellness Discounts through Blue365


• Access to 24-Hour Nurse Advice Hotline


• Employee Assistance Program


• 401(k)


• Life and AD&D Insurance


• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents


• Short- and Long-term disability


• Critical Illness/Accident Insurance/Hospital Indemnity Insurance


• Employee Discount


• Employee Uniform Program


• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!


• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!


• Career Advancement Opportunities & On-site training courses


• Weekly Pay- Every Friday

R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

R.E. Michel offers a competitive salary and benefits package to include immediate participation in the 401(k) Plan (with matching feature); Medical, Dental, Vision Disability, Life Insurance, Paid holidays, Paid sick time, Paid vacation; other incentives and Voluntary supplemental plans to choose from. Company training program; Opportunities for Advancement.Please provide desired salary range for consideration.