Warehouse Coordinator IV

Yusen Logistics; Town of Texas (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Warehouse Coordinator IV to lead a dedicated team in delivering exceptional customer service. This pivotal role emphasizes team management, process optimization, and fostering a customer-centric culture. You will be responsible for resolving complex issues, conducting training, and ensuring quality assurance in customer interactions. With a commitment to continuous improvement, this role offers a dynamic environment where your leadership will directly impact customer satisfaction and team success. Join a forward-thinking company that values diversity and innovation in logistics.

Benefits

Medical, Dental, and Vision Insurance

401k with company match

10 days PTO

Bonus Plan

Tuition Assistance

Flexible Spending Accounts

Life and AD&D Insurance

Short & Long Term Disability

Qualifications

• 3-5 years in warehouse, customer service, logistics, or related fields.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Lead a team of Customer Service Representatives to enhance performance.
• Handle escalated customer inquiries and manage multiple accounts.

Skills

Team Leadership

Customer Service

Process Optimization

Communication

Problem Solving

Education

High School Diploma or GED

Certifications in Customer Service

Tools

Microsoft Office

Excel

Outlook

Job description

Join to apply for the Warehouse Coordinator IV role at Yusen Logistics

1 week ago Be among the first 25 applicants

Overview

As a Warehouse Coordinator IV, candidates will be a pivotal force in providing leadership and guidance to a team. This role involves advanced customer support, team management, process optimization, and fostering a customer-centric culture within the department. Candidates will play a crucial role in ensuring the highest level of customer satisfaction and team performance.

Responsibilities

1. Team Leadership
   • Provide leadership and direction to a team of Customer Service Representatives
   • Foster a positive and collaborative team culture, emphasizing accountability and continuous improvement
2. Advanced Customer Support
   • Handle escalated customer inquiries and complaints with professionalism and empathy
   • Serve as a main point of contact, often being 100% customer-facing
   • Manage multiple customer accounts
3. Team Development and Training
   • Conduct regular training sessions to enhance team skills
   • Mentor and coach team members for professional growth
4. Complex Issue Resolution
   • Analyze and resolve complex customer issues, collaborating with cross-functional teams
   • Take ownership of customer problems and coordinate efforts for prompt resolution
5. Quality Assurance
   • Monitor customer interactions to ensure adherence to policies and standards
   • Provide feedback for continuous improvement
6. Reporting and Analysis
   • Generate and analyze reports on customer service metrics
   • Use data to identify trends and areas for improvement

Qualifications

• High school diploma or GED; additional education or certifications in customer service are beneficial
• 3–5 years’ experience in warehouse, customer service, logistics, or related fields, or equivalent education and experience
• Proficient with Microsoft Office, Excel, and Outlook

Benefits

• Medical, Dental, and Vision insurance starting the 1st of the month following start date
• 401k with company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and AD&D Insurance, Short & Long Term Disability, Tuition Assistance, and more

About Yusen Logistics (Americas)

Yusen Logistics aims to be the world’s preferred supply chain logistics company, offering innovative management, freight forwarding, warehousing, and distribution services. We are committed to continuous improvement and fostering a diverse, inclusive workforce.

Visit us at www.yusen-logistics.com

Yusen Logistics (Americas) Inc. is an equal opportunity employer. We consider qualified applicants regardless of race, religion, gender, age, disability, or other protected statuses.

Additional Information

For Los Angeles County applicants: We will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act. No disclosure or background check is required until a conditional offer is made. Further details are available on the Civil Rights Department Fair Chance Act webpage.