Warehouse Clerk-5a-1:30p, M-F

Highline Warren; Boardman Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Highline Warren is seeking a Warehouse Office Clerk to support shipping and administrative tasks in an office-based setting, with occasional warehouse interaction. You will coordinate outbound shipments, maintain dock schedules, and process data entry to ensure timely, accurate shipping information.

Candidates should have a high school diploma or GED and customer service experience; strong organization, communication, and problem-solving skills are essential.

Qualifications

• Ability to provide excellent customer service to internal and external customers.
• Accurate data entry and documentation for shipping records.
• Ability to understand and follow written instructions and procedures.
• Strong problem solving and prioritization skills.

Responsibilities

• Greet customers, drivers and visitors and manage entry access.
• Maintain and update dock schedule information.
• Coordinate outbound shipments and shipping/receiving activities.
• Prepare shipping labels and pick plan paperwork for staff.
• Perform clerical duties including data entry and reporting.
• Maintain neat workspace and assist with continuous improvement efforts.

Skills

Customer service

Data entry

Problem solving

Attention to detail

Communication

Time management

Teamwork

Education

High school diploma or GED

Tools

Office equipment

Job description

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The Warehouse Office Clerk is responsible for performing administrative and clerical duties in support of warehouse operations. The individual in this position will coordinate transportation services with internal and external customers to ship products, and will perform administrative tasks necessary to ensure the accuracy and timeliness of shipping information.

This is an office-based position but will occasionally require the individual to work and interact with team members in a warehouse setting.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

• Control entry access to warehouse. Greet customers, drivers and visitors. Answer and direct phone calls.
• Maintain and update dock schedule information.
• Schedule appointments for outbound shipments. Coordinate shipping and receiving dock activities.
• Provide excellent customer service; guide customers and carriers through the shipping process.
• Prepare pick plan paperwork and shipping labels for shipping staff.
• Perform a variety of clerical duties, including data entry, preparing written reports and other documents and providing support as needed.
• Maintain good housekeeping and regularly clean work area, machines, and equipment.
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.

Marginal Functions

The individual may be asked to perform other duties as requested.

Required knowledge, skills, and abilities

An individual qualified for this job must be able to:

• Demonstrate excellent customer service skills with ability to interact with both internal and external customers in a professional manner, with customer-friendly focus and attention to detail in resolving issues.
• Accurately multiply, divide, add, and subtract whole numbers to resolve practical problems.
• Understand written instruction and complete appropriate documentation as directed.
• Use a logical approach to troubleshooting issues and prioritizing production needs.
• Excellent problem solving capabilities and ability to identify problems immediately and resolve matters quickly and effectively.
• Pay attention to details and pursue quality in accomplishing work duties and tasks. Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Handle challenges skillfully, thoroughly, and effectively.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Independently take advantage of opportunities to improve or increase skills, abilities and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.
• Do the right thing, even when it is difficult.

Minimum Experience, Education, and CertiFications

• High school diploma or GED, one month related experience, or any satisfactory combination of education and experience that demonstrates the knowledge, skills and abilities to perform the above duties.
• Customer service experience preferred.

Physical Demands OF Essential Functions

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.
• Transport boxes of labels weighing up to 30 pounds when loading printers.

Environmental Conditions

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.