Warehouse Associate - Order Fulfillment

MetTel; New York (NY); On-site; USD 22,730 - 32,373; Full time

Job summary

A global communications solutions provider is seeking a Warehouse Associate specializing in Returns in New York City. As part of the team, you will handle customer returns, manage inventory, and ensure proper record keeping. Ideal candidates will have strong math and analytical skills, prior inventory experience, and be capable of lifting 50-75lbs. This role offers a base compensation of $20.00 per hour, and we value teamwork and commitment to service excellence.

Responsibilities

• Handle customer returns and exchanges.
• Inspect returned items for defects.
• Facilitate exchanges and repairs with coordination.
• Maintain accurate records of returns.
• Provide customer service related to returns.
• Ensure adherence to return policies.
• Update inventory records to reflect returns.
• Resolve the disposition of returned products.
• Manage return merchandise authorization processes.
• Follow up with customers regarding returns.
• Receive and unpack incoming shipments.
• Verify shipments against purchase orders.
• Maintain accurate inventory records.
• Perform regular inventory audits.
• Ensure a clean and organized inventory storage area.
• Assist with stocking shelves.
• Assist clients with inventory counts and verification.

Skills

Excellent math and analytical skills

Computer skills (familiar with Excel)

Ability to stand and walk for long periods of time

Ability to carry 50-75lbs

Previous experience in Inventory or Returns

Knowledge of inventory management principles

Ability to work individually and in a team setting

Job description

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

MetTel is looking for a Warehouse Associate with a specialization in Returns to join our team.

ROLE AND RESPONSIBILITIES

Returns

• Processing Returns: Handle customer returns and exchanges.
• Assessing Condition: Inspect returned items for defects and ensure they meet return criteria.
• Coordination: Facilitate exchanges, or repairs by coordinating with other departments.
• Record Keeping: Maintain accurate records of returns, including reasons for return and customer information.
• Customer Service: Provide helpful and efficient customer service, addressing inquiries and resolving issues related to returns.
• Policy Adherence: Ensure all return processes adhere to company policies and procedures.
• Inventory Management: Update inventory records to reflect returned items.
• Resolving Product Disposition: Resolve the disposition of returned products.
• RMA Management: Manage the return merchandise authorization (RMA) process, including issuing RMAs, inspecting merchandise, and sorting returned items.
• Customer Follow-Up: Follow up with customers regarding their returns.
• Receiving and Processing Inventory: Receiving and unpacking incoming shipments.
• Verifying shipments against purchase orders.
• Entering received items into inventory management software.
• Inventory Management and Control: Maintaining accurate records of inventory levels, stock movements, and discrepancies.
• Performing regular inventory audits to ensure accuracy.
• Identifying and resolving inventory discrepancies.
• Stock Management and Organization: Ensuring a clean and organized inventory storage area.
• Assisting with stocking shelves or moving inventory.
• Data Entry and Reporting: Maintaining accurate records of inventory transactions.
• Customer Service and Communication: Assisting clients with inventory counts and inventory verification; answering customer inquiries and complaints related to inventory.

Other Duties

• Assisting with other duties as assigned.
• Packing and shipping items.
• Picking inventory for orders as needed.

DESIRED QUALIFICATIONS

• Excellent math and analytical skills
• Computer skills (familiar with excel)
• Ability to stand and walk for long periods of time
• Ability to carry 50-75lbs
• Previous experience in Inventory or Returns
• Knowledge of inventory management principles and best practices
• Ability to work individually and in a team setting.

This position has a base compensation package offered at $20.00p/hr. commensurate with education and background experience.

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.