Warehouse Associate

DecisionPoint Technologies; Greensboro (NC); On-site; USD 28,000 - 29,000; Full time

Job summary

DecisionPoint Technologies is seeking a Warehouse Associate to receive, store, ship, and pick inventory, parts, and equipment. You will use NetSuite and IntelliTrack to process orders, RMAs, and shipments while maintaining inventory integrity and training new associates.

Focused on safety and accuracy, you will ensure timely delivery, reconcile discrepancies with the finance team, and promote standardized warehouse procedures in a collaborative environment.

Qualifications

• Requires attention to detail and reliability in a fast-paced warehouse.
• Ability to communicate clearly across departments in English.
• Experience with ERP or warehouse software systems preferred.

Responsibilities

• Support Logistics and Service Managers with daily administrative tasks.
• Assist with receipt, shipment, and picking/restocking of parts and equipment.
• Process RMAs and shipments, ensuring SLA compliance.
• Maintain inventory accuracy and assist cycle counts and physical inventories.
• Operate and monitor NetSuite and IntelliTrack to update records.

Skills

Attention to detail

Reliability

Accountability

Effective communication

Tools

NetSuite

IntelliTrack

Job description

Job Type

Full-time

Description

Under minimal supervision of the Logistics Manager, receive, store, ship, and pick inventory, parts, and other equipment. Access, view, and update NetSuite and IntelliTrack to process orders, RMAs, and shipments. Maintain inventory integrity and train new Warehouse associates as needed. Be an advocate for warehouse systems use and promote consistent processes and procedures in support of inventory accuracy.

Description

Under minimal supervision of the Logistics Manager, receive, store, ship, and pick inventory, parts, and other equipment. Access, view, and update NetSuite and IntelliTrack to process orders, RMAs, and shipments. Maintain inventory integrity and train new Warehouse associates as needed. Be an advocate for warehouse systems use and promote consistent processes and procedures in support of inventory accuracy.

Duties & Responsibilities

• Support Logistics and Service Managers with daily administrative tasks.
• Assist with the receipt, shipment, and picking/restocking of parts, equipment, and other materials.
• Process rental returns and manage Return Merchandise Authorizations (RMAs) accurately and in accordance with SLAs.
• Ensure all inbound deliveries and outbound shipments are processed on time—meeting all deadlines.
• Make appropriate corrections to RMAs, receipts, transfers, and shipments when needed, according to established procedures.
• Enforce compliance with Warehouse SOPs and maintain a safe working environment.
• Assist the Finance team with reconciling purchase orders and payment discrepancies.
• Maintain presentation and organization of the warehouse in accordance with safety standards and customer-ready conditions.
• Use NetSuite (NS), IntelliTrack, and other related systems to monitor and maintain accurate inventory records.
• Help plan and execute regular cycle counts and full physical inventory for DPT and customer-owned stock.
• Investigate inventory issues and coordinate adjustments with the Logistics Manager and Finance team.
• Promote inventory integrity and ensure all inventory is accounted for.

Requirements

• Attention to detail
• Reliability and Accountability
• Ability to work effectively across departments and contribute to a collaborative team environment
• Ability to effectively communicate information clearly and professionally in both spoken and written English
• Time management and organizational skills
• Safety awareness and compliance
• Ability to follow procedures and maintain productivity
• Material handling
• Basic Math and data entry skills
• Inventory management and stock control
• Order picking, packing, shipping and receiving
• 1+ years of warehouse experience, distribution center, logistics or inventory experience (preferred but not always required).
• Experience using warehouse equipment
• Knowledge of shipping and receiving processes preferred
• Experience working in fast-paced environments

Experience With ERP Or Warehouse Software Systems Preferred

Forklift certification preferred but not required

General Environment and Physical Demands

The Warehouse Associate position requires the ability to lift, carry, push, and pull materials up to designated weight limits (e.g., up to 50 pounds), stand and walk for extended periods, and regularly bend, stoop, kneel, crouch, reach, and perform repetitive movements throughout the workday. The role also requires manual dexterity, hand-eye coordination, and the ability to safely operate warehouse equipment, including forklifts, pallet jacks, and hand trucks, as applicable. Employees must be able to work in a warehouse environment with varying temperatures and conditions, visually inspect products and shipment documentation, and maintain the physical stamina necessary to perform duties safely and efficiently in a fast-paced environment.

Salary Description

$20 to $21/hour

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.