Warehouse Associate

Baker Distributing Company; Corpus Christi (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Baker Distributing Company is seeking a Business Development Representative to support sales growth with our Customer/Dealer network. You will drive profitable sales by developing and advancing accounts, regularly contacting customers, and ensuring they understand and adopt our technologies.

Reports to the Director of Sales. You will build relationships, resolve issues, and identify new business opportunities through outbound calls, while leveraging Salesforce to document activities and plan

Qualifications

• Strong customer service, communication, problem solving, and relationship management skills.
• Ability to analyze information, identify trends, and use data-driven insights to support decision-making and business growth.
• Ability to learn and apply HVACR terminology and product knowledge; prior industry knowledge is preferred.

Responsibilities

• Develop customer relationships by providing exceptional customer service with incoming communication.
• Assist in resolving customer relations problems with dealers and end users.
• Identify new business opportunities with outbound calls to new and existing customers and grow technology adoption.
• Explain how our technologies help customers and grow product usage.
• Use Salesforce to document activities, manage calendars, tasks and events.
• Assess clients’ needs and negotiate prices or terms.

Skills

Effective communication

Negotiation

Interpersonal skills

Data-driven decision making

Independent work

Process improvement

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Job Summary

The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.

Essential Duties/Accountabilities

• Develop customer relationships by providing exceptional customer service with incoming customer communication.

• Assist in resolving customer relations problems with both dealers and end users.

• Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.

• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.

• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.

• Communicate effectively both externally and internally.

• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.

• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.

• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.

• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines.

• Other duties assigned.

Qualifications

• High school diploma or equivalent combination of education and relevant experience required.

• Ability to learn and apply HVACR terminology and product knowledge; prior industry knowledge is preferred.

• Demonstrated ability to develop business opportunities, build customer relationships, and achieve sales objectives.

• Ability to analyze and interpret sales, customer, and market information to support decision-making and business growth.

• Strong customer service, communication, problem-solving, and relationship management skills.

• Ability to effectively use Microsoft Office applications, Salesforce, and other technology platforms required to perform job responsibilities.

Skills

• Effective communication, negotiation, and interpersonal skills with the ability to build productive relationships across diverse audiences.

• Demonstrated commitment to delivering exceptional customer experiences and fostering long-term partnerships.

• Ability to analyze information, identify trends, and use data-driven insights to support decision-making and problem resolution.

• Ability to develop innovative sourcing strategies and present solutions that address customer needs and business objectives.

• Ability to manage work independently while collaborating effectively with cross-functional teams.

• Continuous improvement mindset with the ability to identify, recommend, and support process and service enhancements.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.

• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.

• Operates computer and telephone equipment for extended periods of time.

• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.

• Required to operate warehouse equipment such as forklifts and pallet jacks

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.