Warehouse and Fulfillment Associate

1338TRYON INC; Portland (OR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employer-sponsored health insurance

Paid time off and paid holidays

Free on-site parking

Employee discounts on merchandise

Casual, collaborative work environment

Work with recognizable brands

Job summary

1338Tryon is seeking a dependable Warehouse and Fulfillment Associate to join our operations team in Portland, Oregon. This hands-on role focuses on receiving, organizing, moving, picking, packing, kitting and shipping products, while maintaining accuracy, presentation and timely delivery in coordination with client requirements.

We foster a casual, collaborative environment and offer employer-sponsored health insurance, paid time off, free on-site parking, employee discounts, and the

Qualifications

• Hands-on work ethic and willingness to perform repetitive tasks
• Excellent attention to detail and accuracy
• Ability to read and follow brand guidelines, product specs and packing instructions
• Customer-service mindset in interactions with clients and partners
• Strong communication and reliability in a fast-paced warehouse
• Organized and able to maintain clean, safe work areas

Responsibilities

• Receive incoming shipments and verify quantities, products and condition
• Unpack, count, label and organize merchandise
• Put inventory away accurately in assigned warehouse locations
• Pick and pack individual and bulk orders
• Assemble kits, event materials, mailers and promotional packages
• Read and follow client brand guidelines, project specifications and detailed fulfillment instructions
• Check products, decoration, packaging, labels and other materials for accuracy and quality
• Prepare shipments for UPS, FedEx, freight and other carriers
• Assist with loading and unloading deliveries
• Maintain accurate inventory counts and product locations
• Perform cycle counts and help investigate inventory discrepancies
• Organize shelves, pallets, supplies and work areas
• Break down boxes and maintain a clean, safe and orderly warehouse
• Prepare products and materials for client events and programs
• Receive returned event materials, inspect them and return usable inventory to stock
• Identify damaged, missing, incorrect or off-brand products and communicate issues before they reach the client
• Keeping the warehouse spotless and organized at all times
• Interact professionally and helpfully with clients, vendors, delivery drivers and other partners when needed
• Assist with special warehouse and fulfillment projects as needed

Skills

Hands-on

Attention to detail

Customer service mindset

Communication

Job description

1338Tryon is looking for a dependable, detail-oriented Warehouse and Fulfillment Associate to join our operations team.

This is a hands-on warehouse position. The majority of your workday will be spent receiving, organizing, moving, picking, packing, kitting and shipping physical products in our warehouse.

But this isn't just about moving boxes. It is about accuracy, presentation and speed.

Our warehouse is the last stop for many of the products and experiences we create for our clients. We're looking for someone who understands that accuracy, presentation and attention to detail are part of customer service. You'll work with products representing well-known brands, and you'll be expected to read and follow brand guidelines, project specifications, packing instructions and client requirements.

This role is a great fit for someone who enjoys working with their hands, likes an organized workspace, takes pride in getting the details right and gets satisfaction from knowing that their work contributes to a great client experience.

This is not a marketing, sales or account-management position. There may be opportunities to learn additional areas of our business over time, but we are specifically hiring someone who wants warehouse and fulfillment work to be a meaningful part of their job.

What You'll Do

• Receive incoming shipments and verify quantities, products and condition
• Unpack, count, label and organize merchandise
• Put inventory away accurately in assigned warehouse locations
• Pick and pack individual and bulk orders
• Assemble kits, event materials, mailers and promotional packages
• Read and follow client brand guidelines, project specifications and detailed fulfillment instructions
• Check products, decoration, packaging, labels and other materials for accuracy and quality
• Prepare shipments for UPS, FedEx, freight and other carriers
• Assist with loading and unloading deliveries
• Maintain accurate inventory counts and product locations
• Perform cycle counts and help investigate inventory discrepancies
• Organize shelves, pallets, supplies and work areas
• Break down boxes and maintain a clean, safe and orderly warehouse
• Prepare products and materials for client events and programs
• Receive returned event materials, inspect them and return usable inventory to stock
• Identify damaged, missing, incorrect or off-brand products and communicate issues before they reach the client
• Keeping the warehouse spotless and organized at all times
• Interact professionally and helpfully with clients, vendors, delivery drivers and other partners when needed
• Assist with special warehouse and fulfillment projects as needed

Some days may involve shipping dozens of individual orders. Other days may involve building hundreds of kits, receiving pallets of merchandise, reorganizing inventory or preparing materials for a major event. Being comfortable with repetitive work when a project requires it is important.

What We're Looking For

• Genuinely enjoy hands-on work and take pride in a job well done
• Have exceptional attention to detail and notice when something doesn't look right
• Can read, understand and follow brand guidelines, product specifications, packing instructions and project requirements
• Understand that details such as logo placement, color, product selection, packaging and presentation matter
• Approach warehouse and fulfillment work with a customer-service mindset, even when the customer isn't standing in front of you
• Are friendly, professional and comfortable interacting with clients, vendors and delivery partners
• Communicate clearly and ask questions when instructions or specifications don't make sense
• Are dependable and show up ready to work
• Enjoy organizing products and keeping spaces orderly
• Can follow detailed instructions and established processes while also using good judgment
• Are comfortable working independently once trained
• Can shift between projects when priorities change
• Don't mind repetitive tasks such as counting, labeling, packing or assembling kits
• Understand that sending the right item, in the right quantity, presented the right way, to the right place, on time is part of delivering excellent client service
• Are willing to pitch in wherever needed when the warehouse gets busy

Warehouse, fulfillment, shipping, receiving, inventory, retail stockroom, hospitality, customer service or similar experience is helpful, but we're willing to train the right person.

We care as much about attitude, reliability, attention to detail and service orientation as we do about previous warehouse experience.

Physical Requirements

• Standing and walking for much of the workday
• Bending, reaching, lifting and carrying throughout the day
• Moving boxes and merchandise safely
• Using carts, pallet jacks and other basic warehouse equipment
• Regularly lifting and moving packages associated with normal warehouse and fulfillment operations

Reasonable accommodations will be provided as required by law.

What Success Looks Like

Success in this role is about becoming someone the team and our clients can count on to keep our warehouse and fulfillment operations running exceptionally well.

This person knows where things belong, catches mistakes before they become client problems, reads and follows brand and project requirements, keeps inventory organized, prepares accurate and well-presented shipments and takes ownership of the quality of their work.

You understand that you may be the last person to see a client's merchandise before their employees, customers or event attendees do. A crooked label, wrong product, incorrect quantity or poorly packed shipment reflects on both 1338Tryon and our client.

You don't have to be an account manager to care about the client experience. Great customer service happens in the warehouse, too.

About 1338Tryon

1338Tryon helps organizations bring tangible marketing programs to life through branded merchandise, fulfillment, inventory management, event support and logistics.

We are a woman-owned, WBENC-certified Certified B Corporation based in Portland, Oregon. Our clients rely on us not only for creative ideas, but for the behind-the-scenes work required to execute those ideas successfully.

Our warehouse and operations team is an important part of that execution, and we're looking for someone who takes pride in being part of it.

$21–$24 per hour, depending on experience

In addition to competitive hourly pay, 1338Tryon offers:

• Employer-sponsored health insurance
• Paid time off and paid holidays
• Free on-site parking
• Employee discounts on merchandise
• A casual, collaborative work environment
• The opportunity to work with products and programs for recognizable national and regional brands
• The chance to join a small, growing Certified B Corporation where your work has a visible impact