Walsh Ranch True TX BBQ - Front of House Lead - Full time

H-E-B; Fort Worth (TX); On-site; USD 19,000 - 29,000; Full time

Job summary

H-E-B Fort Worth is seeking an energetic Front of House Lead to supervise Partners, ensure guests receive exceptional service, and help with orders, drinks, and food preparation. You will train staff, maintain cleanliness, and assist during peak times while collaborating with management.

The role requires strong communication, leadership, and customer service skills, plus the ability to handle guest feedback and maintain a positive, efficient environment.

Qualifications

• Excellent communication and customer service skills required.
• Strong reading, writing, and math abilities.
• Proficient with MS Office and basic computer skills.
• Ability to organize work and plan with a team.
• Experience leading a restaurant function and supervising Partners.
• Ability to handle guest feedback and resolve issues effectively.
• Maintain a positive demeanor while balancing multiple priorities.

Responsibilities

• Direct Partners and supervise during shifts; train and develop staff.
• Provide exceptional front-of-house service and assist guests with menu/beverage selections, including alcoholic beverages.
• Support inventory control and purchasing duties; assist in back-of-house tasks as needed.
• Ensure compliance with safety, sanitation, and department SOPs; manage logs (temp/86).
• Lead store operations during peak times and serve as backup to Manager when required.

Skills

Excellent communication

Interpersonal skills

Customer service

Reading and writing

Math skills

MS Office / Computer skills

Organization and planning

Leadership

Guest feedback handling

Positive attitude

Job description

Responsibilities

Job Summary: As a FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners.

Key Responsibilities & Essential Functions

Store Lead Operations / Training:

• Provides work direction; directly supervises Partners; serves as conduit of communication for management
• Trains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc.
• Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to Manager
• Assists in inventory control and purchasing duties, and in technical areas, as needed
• Performs front of house service duties, as needed

Customer Service / Sales

• Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information of menu items and specials, and beer and wine
• Addresses complaints; resolves problems for guests / Partners in a way that builds strong relationships
• Merchandises products effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Performs front of house Partner duties frequently
• Performs back of house duties proficiently, as needed, including food preparation, plating, and ingredient ordering

Compliance / Food Safety / Sanitation

• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Ensures logs are completed for area of responsibility (e.g., temp / 86 logs)
• Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• 18+

Work Experience

• Experience in restaurant leadership
• Experience in an H-E-B Restaurant (preferred)
• Experience in restaurant Point of Sale (POS) systems (preferred)

Knowledge/Skills/Abilities

• Basic culinary knowledge - Required
• Understanding of nutrition values and ingredients - Preferred
• Expert communication, interpersonal, and customer service skills - Required
• Strong reading, writing, and math skills - Required
• Strong computer skills (MS Office, internet) - Required
• Organization and planning skills - Required
• Ability to lead a restaurant function, and other Partners - Required
• Ability to handle guest feedback and resolve problems effectively - Required
• Ability to maintain a smile, even when balancing multiple priorities - Required

Licenses/Certifications

• Completion of Alcohol Seller Training / Cash Handling training - upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
• Frequently stand, walkFrequently be exposed to wet and cold conditions
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
• Occasionally be exposed to heat, ambient temperatures, and loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

Last revised

8/1/2019