Waithelp Lead

Princess Cruises and Holland America Line; Skagway (AK); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free cruise

Referral program

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line invites a lead waitstaff to join the seasonal Food & Beverage team in Skagway. The role focuses on delivering exceptional guest service, guiding dining experiences, and upholding company standards in a fast-paced setting.

The position requires Alaska-specific certifications, a strong guest-service mindset, and adherence to safety policies, with opportunities for growth during the summer season.

Qualifications

• Alaska Food Handler’s Card required or able to obtain.
• Valid Alaska alcohol safety card required.
• Minimum age of 18 to serve alcohol in Alaska.
• Must pass pre-employment background check.
• Must be eligible to work in the United States; no visa sponsorship.

Responsibilities

• Organize and set up workspace before, during, and after shifts.
• Greet guests and maintain a professional appearance.
• Present menus and recommendations to guests.
• Follow the service sequence to ensure a quality dining experience.
• Clear, clean, sanitize, and reset the venue as needed.
• Operate a computerized POS system and process transactions accurately.
• Communicate safety, guest, or employee concerns to supervisors.

Skills

Prioritization

Teamwork

Fast-paced work

Independence

Safety compliance

Guest interaction

Job description

Waithelp Lead

Department: Food and Beverage

Employment Type: Seasonal - Full Time

Location: Holland America Skagway Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Lead servers provide positive guest interactions while serving guests in a friendly and efficient manner. They play an integral role in ensuring our customers have an exceptional dining experience by providing food and beverages for guests and serving them throughout the restaurant and bar while following all state and local laws and company policies. At all times, lead servers are expected to be attentive to the guests' needs, making them feel welcome, comfortable, and important. Live a summer of adventure and memories, both creating your own and for others.

RESPONSIBILITIES

• Organizing and setting up workspace before, during, and after each shift including stocking, cleaning, sanitizing, and preparatory work.
• Greeting and welcoming guests to the restaurant while maintaining a professional appearance.
• Knowledgeably present menus and recommendations to guests.
• Using the company’s sequence of service with guests to make sure they are having a quality dining experience.
• Clearing, cleaning, sanitizing, and resetting the venue as needed.
• Efficiently operating a computerized point of sale system, completing financial transactions accurately, making change, and running credit cards.
• Effectively and proactively communicate any safety, guest, or employee concerns with the Supervisors and Management.
• Contributing to the overall success of the venue by running food, seating tables, and welcoming guests as needed.
• Maintain high standards of cleanliness and sanitation in all work and storage spaces.
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

REQUIREMENTS

• Must have or the ability to obtain an Alaska Food Handler’s Card.
• Must have a valid alcohol safety card for the State of Alaska.
• Minimum age of 18 years required to serve alcohol in the State of Alaska.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.