Wait Staff Casual / Per Diem Variable Schedule

The Bristal Assisted Living; Village of Amityville (NY); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Uniform provided

Resumo da oferta

The Bristal Assisted Living is seeking a Waitstaff member to support dining services for our residents. You will ensure timely service, assist with menu explanations, and help create a welcoming dining environment in a senior living community.

You will collaborate with kitchen staff, maintain cleanliness, and engage residents to enhance their dining experience. Weekend and evening shifts may be required in this on-site role.

Qualificações

• Experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills for residents, families and team members.
• Knowledge of basic food handling and safety practices preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work weekends, evenings, and holidays.
• Compassionate, patient demeanor when dealing with elderly residents.
• Physical stamina to stand for long periods and lift trays (up to 30 pounds).
• Must be able to speak, read, and write in English.

Responsabilidades

• Greet residents and guests and assist with seating.
• Take meal orders, monitor dietary needs, and suggest menu options.
• Assist plating and portioning of meals and beverages.
• Serve meals and beverages accurately and promptly.
• Check back with tables to ensure satisfaction and needs are met.
• Maintain dining area cleanliness and reset tables between servings.
• Collaborate with kitchen staff to communicate orders and dietary requirements.
• Support events and activities within the community and assist in decorating dining areas.

Conhecimentos

Customer service

Hospitality

Communication

English proficiency

Descrição da oferta de emprego

JOB SUMMARY

The Waitstaff at our community is a pivotal part of our dining services team, responsible for providing an exceptional dining experience for our residents. This role focuses on ensuring timely service in order to maximize the taste and temperature of each meal, contributing to the satisfaction of our residents. Through attentive and courteous service, our waitstaff play a crucial role in creating a welcoming and enjoyable dining environment for our senior community members.

DUTIES AND KEY RESPONSIBILITIES

1. Check floor plan for assigned station and side work.
2. Greet all residents and guests.Assist residents to table and help them fold walkers as needed.
3. Distribute/collect menus.Take meal orders, monitor residents’ dietary needs and make menu suggestions accordingly.
4. Assist in the plating and proper portion controls of some or all of the following: appetizer, salads, soup, beverages and desserts for residents and guests.
5. Before serving, check the meal to ensure that it is appetizing in appearance and aroma and will present well.
6. Serve meals and beverages to residents, ensuring accuracy and promptness.
7. Monitor resident’s eating habits and report anything unusual to the Director of Wellness.
8. Check back to tables after the meal is served to see that meal is acceptable and that residents have everything needed for a satisfying dining experience.
9. Watch for residents' cues and non-verbal communication to anticipate their needs and provide prompt service.
10. Respond promptly to special requests and dietary preferences, accommodating residents' individual needs. Respond to resident questions about the food, if possible, if not, report the question to the Chef on duty.
11. Set and clear tables. Ensure cleanliness and organization in the dining area. Check table settings for cleanliness, especially inspecting glass and silverware and remove and/or replace as necessary.
12. Pick up all dirty dishes as the resident finishes each course.
13. Bus tables at end of meal.Carry soiled dishes, utensils, etc., to wash area; scrape dishes and place in the dish drop off area.
14. Re-sets tables in station completely, including wiping down vases, salt and pepper shakers, change tablecloths, wipe chairs and chair legs.
15. Assure that condiments and supplies for the next meal are readily available.
16. Provide excellent customer service to residents, their families, and guests, creating a friendly and comfortable environment.
17. Develop positive relationships with residents, addressing them by name and engaging in conversation to enhance their dining experience.
18. Familiarize yourself with the daily menu, including options for special diets and dietary restrictions prior to approaching wait stations.
19. Assist residents in making informed choices by providing detailed descriptions of the menu items and making recommendations based on their preferences.
20. Work closely and cooperatively with kitchen staff, ensuring accurate communication of orders and any specific dietary requirements.
21. Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly.
22. Assist other employees in the performance of their assignments when you are available, seeking out opportunities to help.
23. Recognize the need for variations in staffing and volunteer to fill open shifts.
24. Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area.
25. Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas.
26. Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas and stock rotation.
27. Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them.
28. Clean and sanitize the following: commercial coffee maker, iced tea machine, juice and /or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces.
29. Vacuum floors and mats, sweep floor in service area, remove trash as required.
30. Complete special assigned cleaning jobs based on periodic schedules.
31. Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests.
32. Promote social interaction during mealtimes to enhance the residents' overall experience.
33. Support the organization and execution of special events and celebrations within the community.
34. Assist in setting up and decorating dining areas for these occasions, ensuring a festive and welcoming atmosphere.
35. Wear proper and clean company uniform.
36. Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

QUALIFICATIONS

1. Prior experience in a similar customer service or hospitality role is preferred.
2. Strong interpersonal and communication skills, with the ability to interact effectively with residents, families, and team members.
3. Knowledge of basic food handling and safety practices preferred.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Flexibility in scheduling, as weekends, evenings, and holidays may be required.
6. Compassionate, patient, and attentive demeanor when dealing with elderly residents.
7. Physical stamina to stand for long periods and lift trays or other items when necessary.
8. Must be able to carry a tray of about 30 pounds on shoulder.
9. Must be able to listen attentively to residents' orders, requests, and preferences, ensuring accuracy in taking their food and beverage orders.
10. Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
11. Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

1. Working in an assisted living community- a 24 hours/day & 7 days/week operation.
2. Constantly on feet, 100% of time
3. Lifting heavy trays up to thirty (30) pounds, 25 % of time
4. Bending, stooping, carrying
5. Exposure to heat in kitchen, cold walk-in refrigerator and freezers, resident dining rooms and outside elements
6. Required to wear company issued uniform.