WAF & Edge Platform Manager (Ingress)

Ernst & Young Oman; Dallas (TX); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive compensation & benefits

Paid time off

Job summary

EY is seeking a WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise protection, load balancing, ingress, traffic management, and edge connectivity services.

You will oversee service performance, resilience, and cross-team execution, guiding engineers and coordinating with application, cloud, networking, firewall, and vendor teams to maintain secure, reliable operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.

Skills

Team leadership

Customer engagement

Decision-making

Communication

Risk management

Troubleshooting

Cross-functional coordination

Education

Bachelor's degree or equivalent

Tools

Terraform

Git-based workflows

APIs

Monitoring

SIEM integration

Automation

Job description

EY is seeking a WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise protection, load balancing, ingress, traffic management, and edge connectivity services.

You will oversee service performance, resilience, and cross-team execution, guiding engineers and coordinating with application, cloud, networking, firewall, and vendor teams to maintain secure, reliable operations.