W&AM Account Opening & Maintenance Specialist I

Fifth Third Bank; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Fifth Third Bank in Cincinnati, Ohio, seeks an experienced WAM Account Opening & Maintenance Specialist I to facilitate and coordinate the onboarding and ongoing maintenance of personal trust and fiduciary accounts. You will review risk, ensure policy compliance, and maintain accurate system coding for IM&T or FTIS accounts.

This role emphasizes risk-aware, client-focused service. Responsibilities include conducting pre-opening risk reviews, collaborating across teams, and escalating issues with

Qualifications

• 3+ years Financial Services experience (Trust/Institutional Operations or Customer Service preferred).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.

Responsibilities

• Serve as control point for account opening and maintenance requests ensuring requirements are met before establishing accounts or changing coding.
• Complete pre-opening account risk reviews and set up IM&T and/or FTIS accounts and associated individuals/entities.
• Understand and facilitate policies and procedures of the WAM division and maintain knowledge of standard account types.
• Collaborate with business partners and respond to maintenance/change requests with accuracy and timeliness.
• Escalate errors and issues with reasoning, and work within defined service standards.

Skills

Financial services experience

MS Office

Communication skills

Task management

Independent work

Fiduciary risk knowledge

Education

Bachelor's degree in Accounting, Finance, or Economics

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

Responsible for facilitating, coordinating, reviewing and executing requisite activities relating to the opening and ongoing maintenance of accounts in the Wealth and Asset Management (W&AM) Division. Performs critical control functions, making sure accounts are onboarded and maintained in an efficient and accurate manner, ensuring positive first impressions and ongoing awesome client experiences. Focused on standard account types opened and maintained in the Personal Trust and Fiduciary Services (IM&T) and/or Fifth Third Institutional Services (FTIS) areas. W&AM Account Opening & Maintenance Specialist Is are industry professionals responsible for following established guidelines and quickly identifying and resolving problems, ultimately adding value to the client experience while minimizing risk. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

• Serves as a control point for the IM&T and/or FTIS line of business, ensuring all requirements for account opening and maintenance requests have been met prior to establishing accounts or changing coding in the systems.
• Responsible for completing pre-opening account risk reviews, setting up IM&T and/or FTIS accounts and the individuals or entities associated with the accounts, reviewing ongoing account maintenance, and account change requests.
• Learn, comprehend and be able to facilitate the rationale of detailed policies and procedures of the W&AM division.
• Develops and maintains a knowledge base of the standard account types offered within IM&T or FTIS. Serves as a key contact for the line of business in terms of understanding account set up requirements, CIP and Due Diligence requirements, required approvals, fee structures and system coding requirements.
• Effectively communicates and collaborates with a wide variety of business partners.
• Develops an understanding of the workflow process and demonstrates an understanding of all systems involved.
• Builds understanding of the firm’s businesses and the related industry economics.
• Work independently and consult with more experienced team members and supervisors on issues of greater complexity.
• Promptly escalates errors and items requiring correction, providing reasoning for needed changes.
• Organize and execute work within specified service standards and timelines. Demonstrate an awareness of overall workload and work with team members to complete items accurately and timely.
• Primary focus is execution within defined parameters, with some expansion based on developing capabilities and experiences, in partnership with more experienced staff.
• Other duties, including special projects, as assigned

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills And Abilities Required

• Three or more years Financial Services experience, preferably with exposure to Trust or Institutional Operations, Private Banking, or Customer Service.
• Four-Year college degree preferred. A major in Accounting, Finance, or Economics desired.
• Experience with Microsoft office products, including Word, Excel, PowerPoint and Outlook.
• Acquired understanding of company policies, procedures, and operations.
• Ability to multi-task and work well under pressure
• Ability to work independently with limited supervision and direction.
• Knowledge of fiduciary risk preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to build relationships and solve problems across functional areas.
• Effective customer relations skills.

Working Conditions

Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of a computer screen. W&AM Account Opening & Maintenance Specialist I

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.