VTC & AV Operations Specialist

Geospatial And Cloud Analytics Inc; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Job summary

Geospatial And Cloud Analytics Inc is seeking a VTC Administrator to support and maintain VTC, IPTV/Digital Signage, and SBC hardware for the Video Operation Centers. You will provide 24/7 monitoring, incident triage, and administrative support across AV/VTC systems for a government computing environment.

The role emphasizes monitoring, validation, and change-management activities, with emphasis on audit sustainment, E911 provisioning, and ensuring no unauthorized configuration changes.

Qualifications

• Three (3) years of progressive IT experience in the Video Teleconferencing or collaboration operations arena.
• Must possess IA baseline certification and CE certification per DoD 8570/8140 requirements (e.g., Security+ and CCNA/CCST).
• Must possess IT-I Critical Sensitive clearance or Tier 5 (T5) at submission

Responsibilities

• Serve as the first point of contact for SBC/CUBE and SIP-related incidents; perform Tier 1 triage.
• Monitor VTC sessions for senior leaders and support information operations.
• Observe maintenance, testing and development activities; report findings without modifying configurations.
• Monitor SBC/CUBE dashboards, SIP trunk status, call routing indicators, and system health metrics; report anomalies.

Skills

VTC operations

SIP monitoring

IT support

24/7 operations

Documentation

Education

IA baseline certification

CE certification

Tools

SBC/CUBE

CMS

TMS

CMM

Job description

Geospatial And Cloud Analytics Inc is seeking a VTC Administrator to support and maintain VTC, IPTV/Digital Signage, and SBC hardware for the Video Operation Centers. You will provide 24/7 monitoring, incident triage, and administrative support across AV/VTC systems for a government computing environment.

The role emphasizes monitoring, validation, and change-management activities, with emphasis on audit sustainment, E911 provisioning, and ensuring no unauthorized configuration changes.