VS Manager-Arrowhead Towne

Victoria's Secret & Co.; Glendale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria’s Secret & Co in Glendale, AZ seeks a Manager who leads with values, delivering exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, coaching, and performance guidance to Brand Supervisors to ensure consistent execution.

This store leader drives visual merchandising and daily operations, while partnering with Store Manager on hiring, scheduling, and development of the team to meet brand standards.

Qualifications

• Leads and coaches store teams to meet brand standards.
• Drives exceptional customer experiences and sales growth.
• Participates in interviewing and hiring decisions.
• Manages performance and development of Brand Supervisors.
• Ensures visual merchandising aligns with brand direction.

Responsibilities

• Lead customer and brand experience to drive sales growth.
• Own visual execution and translate brand direction into priorities and daily actions.
• Oversee product storytelling and selling behaviors to protect the customer experience.
• Manage category performance insights using company tools and reports.
• Direct reports including Brand Supervisors and Selling Associates.
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Skills

Coaching

Team leadership

Hiring decisions

Performance management

Visual merchandising

Job description

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing