VP - Vice President of Operations

OU Medical Center; Edmond (OK); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

PTO

401(k) plan

Medical and dental plans

Job summary

OU Health in Edmond seeks a Vice President of Operations to be the strategic link between departments and the Chief Administrative Officer. This role drives operational excellence, quality improvement and financial stewardship across OU Health’s integrated system.

The VP of Operations will lead planning, budgeting, and performance initiatives, aligning goals with clinical services strategies while engaging a wide range of stakeholders to improve patient outcomes and experiences.

Qualifications

• Master's degree in healthcare, business or related field is required.
• Seven (7) years of progressively responsible leadership experience within a healthcare organization.
• Member of ACHE or ACHE Fellow preferred.
• Demonstrated success fostering successful, large-scale change management outcomes through planning and communications.
• Operational experience in complex settings, preferably including an academic healthcare environment.
• Experience in business development including strategic planning and operational leadership with significant budgetary responsibility.

Responsibilities

• Direct assigned areas of operation, including policy adherence, budget processes and human resource management.
• Collaborate with physicians and leadership to set goals and ensure alignment with OU Health outcomes.
• Ensure compliance and financial controls; develop staff and services; drive performance improvement and quality management.
• Develop and enforce applicable policies, standards and regulations for areas of responsibility.
• Lead process improvement initiatives and foster a continuous improvement environment.
• Establish operational plans and relationships with leadership across OU Health and OUHSC.

Skills

Leadership experience

Change management

Operational leadership

Budgetary responsibility

Collaboration with leaders

Planning & communications

ACHE member preferred

Education

Master's degree in healthcare or business

Tools

Vizient benchmarking tools

Job description

Position Title: VP - Vice President of Operations

Department: Administration

Job Description

The Vice President of Operations (VP) serves as a crucial link between diverse organizational functions and the Chief Administrative Officer (CAO) of OU Health (OUH) Services supporting the mission and vision of OUH. The VP aligns and cascades organizational goals to the departments he/she oversees ensuring that strategic and tactical plans blend effectively to drive outstanding patient outcomes and operational excellence within a framework that supports excellence in the provider, employee, and patient experience and prudent stewardship of financial resources, driving growth of organizational impact of the state’s only integrated academic health system. Aids the CAO in the development and execution of operational plans required for achievement of clinical services strategies which are congruent with the mission, vision, values and strategic goals of the enterprise. This will be accomplished by leading within the structure and framework of accountability and sustainability set by the CAO in order to effectively communicate, collaborate, and engage a team of stakeholders; identifying key performance indicators and ensuring their alignment with metrics focused on quality, safety, cost, and utilization; executing on a quality improvement plan that ensures the best outcomes through performance-improvement activities; optimizing the use of information systems and technology and ensuring compliance with regulatory and accreditation requirements.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without accommodation may result in disqualification from the position.

• OUH Services-wide responsibility for directing assigned areas of operation, tactics supporting the strategies, policies and procedures, budget process, project implementations, human resource management and committee representation.
• Responsible for collaboration with physicians, leadership, OU Health colleagues, and community stakeholders in developing goals and objectives for meeting the outcomes goals of OU Health as a whole and ensuring ongoing communication and partnership.
• Responsible for ensuring consistency and compliance and other regulatory standards, implementing and monitoring financial controls to ensure effective utilization of resources through budgeting and analysis of management reports, development of staff and our services, as well as organizational performance improvement, quality management, evidence-based outcome and setting the communication tone, values and culture of OU Health.
• Responsible for ensuring development and enforcement of all applicable policies, standards and regulations related to assigned areas of responsibility.
• Responsible for the implementation of process improvement initiatives and creation of an environment that places an emphasis on continuous monitoring and improvement within the assigned areas of responsibility.
• Establishes operational plan for areas of responsibility that supports the overall goals and strategies of OU Health as a whole.
• Develop and maintain effective working relationships with leadership and key stakeholders across OUH Services and OUH and OUHSC as applicable.
• Work with leaders to coordinate services across all entities and throughout the health system, as applicable.
• Develop and lead the assigned clinical services leadership team in close partnership with the physician leader/medical director of the services (where applicable).
• Engage in professional development and educational activities designed to promote, manage, and maintain state‑of‑the‑art knowledge of developments in healthcare delivery, management, and business planning.
• Operations Identifies opportunities to ensure effective employee engagement, quality of healthcare delivery, financial sustainability, and growth of the clinical services impact on healthcare delivery and the system‑wide goals of OU Health.
• Shares responsibility for accomplishing the organization’s patient service, financial efficiency, and employee engagement goals.
• Oversees the business and fiscal management, including contracts, billing, compensation, procure to pay functions of assigned clinical services, the financial reporting, budgeting, and internal controls of reporting.
• Ensures successful accreditation and re‑accreditation of strategic programs, as applicable to assigned areas of responsibilities.
• Utilizes benchmarking tools (i.e. Vizient) to guide continuous performance improvement activity within the Accountability and Sustainability framework set by the CAO.
• Ensures standard work and daily execution at the frontline level of the performance improvement methodologies designed to empower assigned clinical services frontline employees and providers to continuously improve upon the operational performance of our services.
• Compliance Fosters a culture of compliance, ensuring that operational and administrative functions, including record keeping and reporting are in compliance with applicable local, state, and federal regulations, and accepted rules of accrediting agencies; initiates corrective action as necessary.
• Fiscal Works with the CAO to prepare operating budgets and capital budgets; oversees said budgets throughout the course of the fiscal year and ensures that operating costs remain with the established fiscal parameters.
• Manages costs by continually seeking data that will identify opportunities and taking appropriate action with regard to non‑value added services and costs.
• Directs and/or conducts determination‑of‑need and cost‑benefit studies.
• In conjunction with the CAO and Finance support colleagues, directs, coordinates, and oversees preparation of financial records, reports, and analyses applicable to the assigned areas of responsibility.
• Reviews and interprets records and reports to ascertain extent to which goals are being attained.

Minimum Qualifications

• Education: Master's degree in healthcare, business or other related field is required.
• Experience: Seven (7) years of progressively responsible leadership experience within a healthcare organization, preferably an academic health system.
• License(s)/Certification(s)/Registration(s) required: Member of ACHE or ACHE Fellow preferred.
• Knowledge, Skills and Abilities: Demonstrated success fostering successful, large‑scale change management outcomes through effective planning and communications is required.
• Knowledge, Skills and Abilities: Operational experience and a record of success in complex settings required, preferably including an academic healthcare environment.
• Knowledge, Skills and Abilities: Experience in business development, including strategic planning and operational leadership which includes significant budgetary responsibility required.
• Knowledge, Skills and Abilities: Demonstrated ability to work collaboratively and effectively with a wide variety of professionals, with an emphasis on physicians and senior leaders.
• Knowledge, Skills and Abilities: Experience leading a team of skilled, independent and competent departmental leaders.
• Knowledge, Skills and Abilities: Ability to lead and work in collaboration with a diverse leadership group and relate to a broad group of leaders and stakeholders.
• Knowledge, Skills and Abilities: Ability to plan, organize, prioritize, allocate resources, and manage multiple ongoing, concurrent projects.
• Knowledge, Skills and Abilities: Interpersonal skills to successfully interact with all people, with the ability to gain buy‑in from multiple people for the good of the organization.

Benefits

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Employer Information

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care.

OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute‑Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community.

Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020‑21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure.

OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals.

We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non‑clinical opportunities to further your career and we invite you to explore our available positions.

Equal Employment Opportunity

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws.

Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.

OU Health is an equal opportunity employer.