VP, Technical Support Engineering – Agentforce, Data 360

Jobtailor; Illinois; On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking an executive leader for Technical Support to shape a bold, data-driven global strategy aligned with Customer Success and company priorities. You will lead Senior Directors and Directors, setting the operating model and culture at scale.

You will own global metrics and executive dashboards, surfacing business health and enabling proactive interventions. You will act as escalation leader for the most complex customer situations, building trusted C-level and board

Qualifications

• 15+ years in technical support.
• 10+ years in senior management, with 5+ years leading Senior Directors or Directors.
• Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale.
• Deep familiarity with CRM, SaaS, or cloud-based enterprise software; Salesforce platform experience strongly preferred.

Responsibilities

• Define and communicate a bold, data-driven global strategy for Technical Support aligned to Customer Success and company priorities.
• Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors.
• Establish the operating model, performance standards, and culture for Technical Support at global scale.
• Identify risks, trends, and opportunities; translate insights into investment decisions and enterprise plans.
• Represent Technical Support in executive forums, ELT discussions, and cross-functional councils.
• Maintain exceptional command of global operational metrics.
• Drive a data-first culture across the leadership team.
• Build and evolve executive dashboards that surface health and enable proactive intervention.
• Serve as the escalation leader for the most complex, high-visibility customer situations.
• Build trusted relationships with C-level and board-level stakeholders.

Skills

Executive leadership

Team development

Strategic communication

Relationship building

Tools

Salesforce

Job description

• Define and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company priorities
• Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors
• Establish the operating model, performance standards, and culture for Technical Support at global scale
• Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plans
• Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils
• Maintain exceptional command of global operational metrics
• Drive a data-first culture across the leadership team
• Build and evolve executive-level reporting and dashboards that surface business health and enable proactive, scalable intervention
• Serve as the ultimate executive escalation leader for the most complex, high-visibility, and strategically sensitive customer situations
• Build trusted, long-term relationships with C-level and board-level stakeholders

Requirements

• 15+ years in technical support
• 10+ years in senior management positions, with 5+ years leading teams of Senior Directors or Directors
• Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale
• Demonstrated ability to own and resolve the most complex, highest-visibility customer situations at the C-suite and board level
• Deep familiarity with CRM, SaaS, or cloud-based enterprise software — Salesforce platform experience strongly preferred

Soft Skills

• Executive Leadership
• Team Development
• Strategic Communication
• Relationship Building