VP Tech Infrastructure

Coastal Credit Union; Raleigh (NC); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Coastal Federal Credit Union seeks a visionary VP of Tech Infrastructure to lead the modernization of the technology stack, drive cloud-first initiatives, and ensure secure, scalable, cost-efficient infrastructure. The role partners with the CIO and senior leaders to support Coastal's digital-first strategy and business continuity.

The successful candidate will direct enterprise infrastructure, cloud migration, Microsoft applications, and office productivity tools; manage uptime, security, and

Qualifications

• Twelve years of experience with infrastructure technologies and systems in an enterprise environment, with emphasis on Microsoft technologies, cloud migration, servers and workstations, Cisco, VOIP, SAN/NAS, VMware, web support services and ticketing/workflow applications.
• At least ten years' management/leadership and staff development experience.
• At least five years in transitioning infrastructure applications to cloud, including telephony and call center technologies.
• Five years of experience in supporting large-scale call center applications.

Responsibilities

• Drive Coastal's technology infrastructure strategy, including cloud migration, automation, and AI integration.
• Lead the design and implementation of secure, scalable, and sustainable systems aligned with business goals.
• Lead IT engineering team to build enterprise-grade technology solutions integration with production systems.
• Enhance network and datacenter performance to ensure reliable access to critical services and data.
• Oversee Systems and network team, coordinate vendors, and ensure incident resolution.
• Align infrastructure initiatives with organizational priorities and PMO guidance.
• Guide systems administration to maintain Coastal's core banking infrastructure with high availability and resilience.
• Champion change, release, and incident management with strong regulatory compliance and business continuity.
• Build and maintain strategic relationships with stakeholders and third-party vendors for infrastructure services.

Skills

Cloud platforms

Infrastructure automation

IaC

Microsoft enterprise technologies

VMware

Cisco networking

VOIP technology

SAN/NAS storage

Security & compliance

Education

Bachelor's degree in computer science/technology, business administration, or related field

Tools

Microsoft Office

Job description

Job Title:VP Tech Infrastructure

Position Location:Raleigh, NC. Hybrid position, must live locally.

Job Summary:

The VP Tech Infrastructure defines, leads, and executes the organization's technology infrastructure strategy and engineering, with a strong emphasis on a Cloud-First approach - working closely with CIO and other leaders in supporting Coastal's digital first strategy. This position will lead the modernization, transformation, and optimization of the technology ecosystem, ensuring infrastructure capabilities are scalable, resilient, secure, cost-effective, and aligned with the organization's long-term business objectives.

The VP will drive the evolution from traditional, infrastructure-centric operations toward modern cloud-first architecture, leveraging cloud platforms, automation, Infrastructure as Code (IaC), modern networking, and emerging technologies.

This role leads the strategy, architecture, engineering, and operations of enterprise infrastructure, cloud migration, Microsoft applications, and office productivity tools. By ensuring high system availability, proactive maintenance, and robust security, the VP enables business continuity and operational excellence across the organization.

As a key contributor to the Coastal team, your responsibilities will be:

• (30%) Strategic Leadership & Infrastructure Innovation
  • Drive the vision and execution of Coastal's technology infrastructure strategy, including cloud migration, automation, and AI integration.
  • Lead the design and implementation of secure, scalable, and sustainable systems that align with business goals.

• (15%) Engineering & Architecture Oversight:
  • Lead the IT engineering team in building enterprise-grade technology solutions that integrate seamlessly with production systems.
  • Enhance network and datacenter performance to ensure reliable access to critical services and data.

• (15%) Systems Operations Management:
  • Oversee the Systems and network team to ensure optimal system performance, vendor coordination, and timely issue resolution.
  • Act as a liaison between IT, business units, and the PMO to align infrastructure initiatives with organizational priorities.

• (15%) Systems Administration Excellence:
  • Guide the systems administration team in maintaining and enhancing Coastal's core banking technical infrastructure.
  • Ensure high availability, resilience, and efficiency to support exceptional member service.

• (15%) Governance, Risk & Compliance:
  • Champion process improvement and risk mitigation through robust change, release, and incident management.
  • Ensure compliance with evolving regulatory requirements and maintain a strong business continuity plan.

• (10%) Vendor & Stakeholder Engagement:
  • Build and maintain strategic relationships with internal stakeholders and third-party vendors to ensure alignment, support, and innovation in infrastructure services.

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Twelve years of experience with the selection, implementation, operation and support of infrastructure technologies and systems used within an enterprise environment, with emphasis on the following technologies; Microsoft enterprise technologies, Infrastructure and application migration to cloud, servers and workstations, CISCO switches/servers, VOIP technology, SAN/NAS technology, VMware, Web support services and workflow/ticketing/workforce management applications
• At least ten years' management/leadership and staff development experience
• At least five years' experience in transitioning infrastructure applications to cloud such as telephony and other call center technologies.
• Five years of experience in supporting large-scale call center applications.

Education:

• Bachelor's in computer science/technology, business administration, or related field; or comparable experience

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

Deadline for Application:All resumes must be received on or before 12/1/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at [e-mail]. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans