VP - Sustaining Product Excellence

Ninjakitchen; Needham (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

SharkNinja in Needham, MA seeks a senior leader to own the performance of in-market SKUs from ratings to action. You will champion 5-star quality, partner with Product Development, Marketing and Engineering to close gaps, and ensure the consumer voice drives product roadmaps and operations.

Reporting to the EVP of Product Excellence, this role requires a challenger and connector who can align Supply Chain, Quality, and Suppliers, coordinating geo-expansion while protecting quality and

Qualifications

• Senior leadership experience overseeing product quality and consumer satisfaction.
• Ability to translate in-market data into actionable product decisions.
• Strong influencer across Product Development, Marketing and Engineering.

Responsibilities

• In-Market SKU Excellence: champion 5-star performance for all SKUs and push improvements.
• SKU Lifecycle Management & End-of-Life: lead ramp-downs and forward roadmap for declining SKUs.
• Voice of Consumer: translate ratings and CX data into actionable feedback for roadmap and priorities.
• Geo-Expansion & SKU Extension: guide cross-functional decisions ensuring quality.
• Chargebacks: own end-to-end chargeback management with root-cause analysis.
• Quality KPI Review: lead daily quality KPI reviews.

Skills

Leadership

Cross-functional collaboration

Quality management

Job description

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Position Overview

This is a senior leadership role at the intersection of consumer satisfaction, product quality, and in-market performance. You will own the full loop from how SharkNinja SKUs are rated and reviewed in market through to the upstream actions that improve — or remove — them.

Product Excellence’s mandate is simple: every product SharkNinja ships should earn and sustain 5 stars. Today, that standard is not universally met, and the path to achieving it requires a single, accountable leader who will champion the consumer, challenge theorganization, and hold the line on quality with no compromise.

This role requires both a challenger and a connector. You will stand for the consumer voice in every cross-functional conversation, push Product Development, Marketingand Engineering to act on what in-market data is tellingthem, andensure the commercial and operational levers — Supply Chain, Quality, Suppliers — are pulled in the right sequence when SKUs expand geographically or are wound down.

You report into the EVP of ProductExcellence.This is a Product Excellence priority role with direct visibility at the most senior levels of the organization.

Key Responsibilities

In-Market SKU Excellence

• Champion 5-star performance as the non-negotiable standard for all in-market SKUs.
• Proactively challenge any SKU rated below 5 stars — partnering with Product Development and Engineering to identify and close gaps.
• Drive a culture where consumer ratings are not a lagging indicator but an active management tool, reviewed and acted on in real time.

SKU Lifecycle Management & End-of-Life

• Lead the ramp-down and EOL process for underperforming SKUs, with rigor and pace.
• Challenge Product Development to maintain a forward roadmap for every SKU in decline — either a credible improvement plan or a replacement.
• Recommend and drive the removal of any SKU rated below 4.5 stars with no viable path to recovery.

Voice of Consumer — Insight to Action

• Translate in-market ratings, consumer reviews, and CX data into structured, actionable feedback for Engineering, Marketing and Product Development.
• Ensure consumer signal — good and bad — flows directly into product roadmaps, design reviews, and engineering priorities.
• Partner with CX teams to close the loop between what consumers report and what the business fixes.

Geo-Expansion & SKU Extension

• Provide cross-functional leadership for geo-expansion and SKU extension decisions, ensuring quality is not traded for speed.
• Partner with Supply Chain & Retail to validate operational and logistics readiness before market entry.
• Engage suppliers early to confirm capability and quality alignment ahead of expansion commitments.
• Coordinate with Quality teams to ensure standards are met and documented before any new market launch.

Chargebacks

• Own chargeback management end-to-end — root cause identification, cross-functional resolution, and recurrence prevention.
• Establish clear reporting cadences and escalation paths to minimize financial exposure and drive systemic fixes.

Quality KPI Review

• Lead daily Quality KPI reviews,