VP RETAIL MARKET LEADER

Hawthorn Bank; Springfield (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Hawthorn Bank in Springfield, MO seeks a VP Retail Market Leader to guide the Banking Center Managers and drive branch performance. You will shape customer experience, sales promotions, and product adoption while ensuring compliance with policies and regulatory requirements.

This senior role requires a four-year degree, 7+ years in retail banking leadership, and proven ability to recruit, coach, and develop staff.

Qualifications

• Bachelor’s degree in business administration, accounting, finance, or related field.
• 7+ years of experience as Universal Banker or similar role.
• Minimum 2 years retail sales management experience with leadership responsibilities.
• Notary Certification.

Responsibilities

• Oversee Banking Center Managers and branch operations to drive performance.
• Implement sales promotions and customer-centric models to meet needs-based goals.
• Coach staff, ensure CNAs and business development calls are logged in systems.
• Open/close branches per procedures and supervise daily tasks.
• Make discretionary decisions on daily transactions and resolve issues.
• Perform Notary Public duties when required and ensure regulatory compliance.

Skills

Sales management

Customer service

Staff supervision

Leadership

Education

Bachelor's degree in business/related field

Notary Certification

7+ years in universal banker or similar

2+ years retail sales management

Tools

Synapsys

CNAs (Customer Needs Assessments)

Microsoft Office

Job description

VP RETAIL MARKET LEADER

SUMMARY

This position oversees the general management of the Banking Center Managers and operations in the Bank’s Banking Centers. Work is performed within the framework of standard operating policies and procedures; however, independent judgement and discretion is required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the Director of Retail Banking.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for knowing and understanding the Bank’s products and services to best meet the customer’s needs; responsible for executing the sales standard management practices and implementation of sales promotions, games, and models to ensure branch sales are customer centric and needs based; ensure use and management of Synapsys and Customer Needs Assessments (CNAs); ensure business development calls, CNAs, mailings, outbound calls, coaching, and customer situations are entered into Synapsys.

Responsible for ensuring customers have a positive experience by providing memorable customer service; ensure customer on-boarding and retention process is completed and documented.

Open and close branches according to standard procedures; supervise assigned staff; perform duties assigned by Director of Retail Banking.

Make decisions about a variety of daily transactions and exercise discretionary authority; lead subordinates in daily job tasks; resolve problems and provide troubleshooting; professionally and diplomatically deal with irate or unhappy customers; assign tasks and ensure completion within predetermined deadlines.

Perform job duties associated with the Banking Center Manager, when needed.

Perform job duties associated with a Notary Public certification.

Comply with all banking regulations, policies and procedures.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Reviews technical bulletins, newsletters, etc; distributes information to employees.

SUPERVISORY RESPONSIBILITIES

Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., employee training, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Possess a four-year bachelor’s degree from an accredited university or institution in business administration, accounting, finance, or other closely related field. Prior work experience may be substituted for the educational requirement.

Possess a minimum of at least seven years of work experience as a Universal Banker or similar work experience.

Possess prior sales experience. Must possess a minimum of at least two years of retail sales management experience which includes directing and managing sales staff.

Possess Notary Certification.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent oral and written communication skills.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

Excellent planning and organizations skills. Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, typewriter, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, debit/credit card scanner, dolly, safe deposit timer, vault timer, television, security system, etc.). Basic PC knowledge, including Microsoft applications.

KEY CONTACTS--Internal and External

Has constant contact with bank customers, their personal representatives, accountants, attorneys, etc., in responding to inquiries as part of the customer service function. Has moderate contact with individuals at other financial institutions. Must be able to interact well with management and peers and be a team player.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

This position requires the ability to work before or after normal business hours and may require occasional overnight travel to attend various training seminars, conferences or workshops.