VP, Post Close, CMS

Carrington Mortgage Services, LLC; Orange (CA); Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts through portal

Customized training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services, LLC is seeking a strategic Post Close leader to oversee the end-to-end post-close operations for funded loans across originating channels, including loan delivery, endorsement, records management, due diligence, and PCCD compliance.

You will work with senior management to strengthen loan quality and risk controls, ensure SLA adherence, and foster a culture of precision, continuous improvement, and customer focus.

Qualifications

• Bachelor’s degree in Business or equivalent work experience.
• 7–10 years managing aspects of the Loan Origination Process.
• 10–15 years of mortgage industry experience in general.

Responsibilities

• Hire, train, and manage Post Close staff; plan and direct work.
• Ensure Post Close operations comply with policies, procedures, and laws.
• Collaborate with Capital Markets, IT, and Treasury to protect loan quality.
• Drive continuous improvement and customer-focused execution.
• Provide coaching and regular feedback to managers and staff.

Skills

People leadership

Strategic planning

Risk management

Process improvement

Lender/loan operations knowledge

Education

Bachelor’s degree in Business

Job description

Come join our amazing team and work remote from home!

Responsible for all aspects of the Post Close operations of funded loans from all originating channels; to include loan delivery, endorsement guarantee, records management, due diligence, PCCD compliance. Provide strategic leadership, management guidance, functional support and quality control expertise. Work with Senior Management and other organization leaders to build the necessary financial and loan quality rigor to effectuate loan quality. Perform all duties in accordance with the company’s policies and procedures, all state and federal laws and regulations, wherein the company operates. The target pay range on this position is $160,000-$180,000 annual salary + annual bonus DOE.

What you will do:

• Carries out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Ensure Post Close operations is performing in accordance with the company’s policies & procedures with adherence to regulations and applicable laws, established SLA and Loan Quality metrics.
• Function as an important contributor to the organization’s risk management initiatives, and will work closely with the Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT and Treasury areas to ensure the integrity of loan quality and monetary control functions.
• Create a departmental culture that aligns with the organization’s core values, striving for continuous improvement and innovation, precision of execution, and customer focus.
• Develop and implement training to current policies & procedures to improve efficiency and productivity
• Act as a liaison with direct reports, internal staff, sales staff, vendors, and customers to resolve outstanding issues.
• Work with IT to develop system enhancements that improve on Post Close efficiency and quality control.
• Provide appropriate exception-based review of loan circumstances and conditions.
• Assist in the interviewing and hiring process of new department management members.
• Regularly audit staff and their functions to ensure compliance with company policies and procedures.
• Evaluate performance trends and work with Operations to implement solutions as it relates to internal and external audit findings.
• Conduct structured meetings with Post Close Managers weekly.
• Provide regular feedback and coaching to Post Close Managers as well as their staff.
• Facilitate relationship building with VP’s/Directors of Operations within all regional Operations centers.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE AND/OR LICENSES:

• Bachelor’s degree in Business or equivalent work experience.
• Seven (7) to ten (10) years’ experience in managing at least one aspect of the Loan Origination Process.
• Ten (10) to fifteen (15) years of mortgage industry experience in general.

We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.