VP, Platform & Architecture

Gravie; United States; On-site; USD 270,000 - 360,000; Full time

Benefits offered by this job

Health benefits

Parental leave (up to 16 weeks)?

401k program

Education reimbursement

Paid holidays

Flexible PTO

Paw-ternity leave

Job summary

Gravie seeks a Vice President of Platform & Architecture to lead Gravie's shared technology foundations for scalable product development and AI adoption. This hands-on, player-coach leader will own platform engineering, cloud infrastructure, architecture, developer experience, and product support operations.

The role requires setting technical standards, roadmap ownership, and strong collaboration with Product, Security, Privacy, Legal, and Operations to build a high-performing organization.

Qualifications

• Significant leadership experience in platform engineering, architecture, infrastructure, and developer experience.
• Demonstrated ability to operate as a hands-on technical executive, moving between strategy, architecture, and detailed engineering problem-solving.
• Experience building shared platforms used by multiple product and engineering teams.
• Track record of improving engineering productivity, platform reliability, and operational effectiveness.
• Experience building technical foundations for AI capabilities in customer-facing products.
• Experience with generative AI architecture, agent orchestration, retrieval, evaluation, observability, and production operations.
• Experience driving adoption of agentic development practices across an engineering organization.
• Experience applying AI agents in customer service, internal operations, or software development.
• Experience establishing or leading product support operations or cross-functional capabilities.
• Ability to operate effectively in a regulated environment with Security, Privacy, Legal, Risk, and Compliance.

Responsibilities

• Define and execute Gravie’s platform, architecture, and cloud strategy to enable scalable product development and growth.
• Own a prioritized platform roadmap aligned with product strategy and business priorities.
• Lead architecture across shared services and product domains, guiding major cross-team technology decisions.
• Engage deeply in architecture, design reviews, technology evaluation, prototyping, and complex problem-solving when needed.
• Establish technical standards and platform practices for reliability, security, and cost efficiency.
• Build Gravie’s AI platform including model access, orchestration, retrieval, and lifecycle management.
• Lead adoption of agentic development across Engineering with tooling, training, and workflow improvements.
• Establish shared quality engineering practices, tooling, and automation to improve release confidence and velocity.
• Lead product support operations and cross-functional incident management across teams.
• Partner with Customer Operations to deploy AI agents and automation to improve support and productivity.

Skills

Platform engineering

Architecture

Executive leadership

Hands-on technical leadership

AI platform

Cloud infrastructure

Developer experience

Security and compliance

Tools

AI tools

Prototyping

Observability

Job description

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

Role Summary

The Vice President of Platform & Architecture will lead the shared technology foundations that enable Gravie to build scalable products, improve engineering effectiveness, and accelerate the adoption of AI within Engineering. This leader will own platform engineering, cloud infrastructure, architecture, developer experience, quality engineering enablement, and product support operations. Key mandates include building Gravie’s AI platform for customer-facing product capabilities and advancing agentic development practices across engineering. This is a hands-on, player-coach leadership role. The VP will remain deeply engaged in architecture, platform design, and emerging technology, personally engaging in critical technical decisions, problem-solving, and prototyping.

Key Responsibilities

• Define and execute Gravie’s platform, architecture, and cloud strategy, creating the shared technology foundation required for scalable product development and business growth.
• Own a prioritized platform roadmap informed by product strategy, engineering needs, and business priorities, ensuring investments drive adoption and measurable organizational value.
• Lead architecture across shared services and product domains, resolving systemic technical risks and guiding major cross-team technology decisions.
• Go deep on consequential technical decisions, personally engaging in architecture, design reviews, technology evaluation, prototyping, and complex engineering problem-solving when doing so accelerates learning, establishes direction, or reduces risk.
• Establish technical standards and platform practices that improve reliability, security, resilience, developer experience, and cloud cost efficiency.
• Build Gravie’s AI platform, including secure model access, agent orchestration, retrieval and knowledge services, evaluation, observability, guardrails, and model lifecycle management.
• Lead the adoption of agentic development across Engineering, including tooling, standards, training, workflow redesign, and measurement of improvements in engineering productivity, delivery, and quality.
• Establish shared quality engineering practices, tooling, and automation that improve release confidence, test effectiveness, and engineering velocity.
• Lead product support operations, establishing the processes, tooling, and cross-functional operating model for issue identification, triage, escalation, root-cause analysis, and resolution across Customer Operations, Product, and Engineering.
• Partner with Customer Operations to deploy AI agents and automation that improve support effectiveness, employee productivity, and customer experience.
• Build and develop a high-performing organization while partnering closely with Product, Engineering, Data, Security, Privacy, Legal, Operations, and business leadership.

Qualifications

• Significant leadership experience in platform engineering, architecture, infrastructure, and developer experience.
• Demonstrated ability to operate as a hands-on technical executive, moving fluidly between executive strategy, architecture and system design, technical reviews, prototyping, and detailed engineering problem-solving.
• Demonstrated success building shared platforms used by multiple product and engineering teams.
• Track record of improving engineering productivity, platform reliability, and operational effectiveness.
• Experience building technical foundations for AI capabilities embedded in customer-facing products.
• Experience with generative AI architecture, agent orchestration, retrieval, evaluation, observability, and production operations.
• Experience driving the adoption of agentic development practices across an engineering organization.
• Experience applying AI agents in customer service, internal operations, or software development.
• Experience establishing or leading product support operations, production issue management, or similar cross-functional capabilities.
• Ability to operate effectively in a regulated environment and partner with Security, Privacy, Legal, Risk, and Compliance.
• Strong organizational leadership, executive communication, financial management, and vendor-management skills.

Preferred Qualifications

• Experience in insurance, healthcare, financial services, or another regulated industry.

A Little More About Us

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

Benefits

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.

Job Applicants

If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.

Compensation Range: $270K - $360K