VP of Operations

Tokio Marine HCC – A&H Group; Troy (MI); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) with company match

PTO & holidays

Parental leave

Wellness program

Student loan matching

Job summary

Tokio Marine HCC - Public Risk Group seeks a Vice President of Operations in Troy, MI (hybrid). You will partner with the BU President on strategic planning, budgeting, and policy matters while leading Actuarial, Compliance, and Marketing & Communications teams to ensure regulatory alignment and scalable operations.

You will drive cost management, process improvements, and executive-level reporting, shaping organizational structure and resource allocation for growth and efficiency.

Qualifications

• 15+ years of progressive operations/compliance/related experience.
• 8+ years of leadership experience with direct people management responsibility.
• Experience within insurance, financial services, or a regulated industry preferred.

Responsibilities

• Partner with BU President on strategic planning, priorities, budgeting, and policy matters.
• Lead Actuarial, Compliance, and Marketing & Communications teams; set objectives and develop talent.
• Drive organizational effectiveness through cost management and process improvements.
• Develop and monitor policies and controls to ensure compliance.
• Prepare executive-level reports on performance, compliance, actuarial insights, and initiatives.
• Lead executive communications, including town halls and leadership meetings.
• Advise on organizational structure and resource allocation for scalability.

Skills

Strategic planning

Leadership & talent development

Financial & cost management

Business controls & compliance

Executive communication

Education

Bachelor’s degree in Business/Management/Communications

Tools

Microsoft Office

Job description

## VP of OperationsApplyremote type: Hybridlocations: Michigan - Troytime type: Full timeposted on: Posted Todayjob requisition id: 2026-816**Role Details****Job Title:** VP of Operations**Location:** Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home)**Employment Type:** Full-Time**Requisition Begin Date:** 08/12/2026**Requisition End Date** 10/12/2026 (Posting may close earlier if filled or business needs change.)## Help us insure it**Tokio Marine HCC - Public Risk Group,** a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.## Role OverviewWe are seeking a **Vice President of Operations** to partner with the Public Risk Group President and help drive strategic execution, operational excellence, and cross-functional alignment across our organization.This is a high-impact leadership role overseeing **Actuarial, Compliance, and Marketing & Communications**, with responsibility for ensuring performance, regulatory alignment, and scalable operations that support continued growth.## Key Responsibilities* Partner with the BU President on strategic planning, operational priorities, financial planning, and policy matters related to the business; provide ongoing updates on operational performance, risks, and key initiatives.* Lead the Actuarial, Compliance, and Marketing & Communications teams, including setting objectives, managing performance, and supporting talent development.* Drive organizational effectiveness through resource alignment, cost management, and continuous process improvement.* Partner with the Compliance Department to develop, implement, and monitor policies, procedures, and controls to support operational and regulatory compliance.* Prepare and present executive-level reports on operational performance, compliance, actuarial insights, and strategic initiatives.* Lead the development and delivery of executive communications, including leadership meetings, town halls, and quarterly business reviews.* Advise leadership on organizational structure, resource allocation, and operational scalability.## ## ## What You Bring* Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent experience).* 15+ years of progressive experience in operations, compliance, actuarial, or a related discipline.* 8+ years of leadership experience with direct people management responsibility.* Experience within insurance, financial services, or another highly regulated industry strongly preferred.* Background in actuarial operations or analytics is a plus.**Core Competencies*** **Strategic Planning & Execution:** Ability to develop and implement operational plans aligned with business objectives.* **Leadership & Talent Development:** Proven success leading, mentoring, and developing high-performing teams.* **Financial & Cost Management:** Experience managing budgets, optimizing resources, and improving operational efficiency.* **Business Controls & Compliance:** Strong understanding of regulatory requirements and internal control frameworks.* **Communication:** Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and deliver executive-level presentations.**Skills & Attributes*** Strong analytical, organizational, and problem-solving capabilities.* Sound judgment with the ability to navigate complex and sensitive situations.* Collaborative leadership style with a proactive, solutions-oriented mindset.* Ability to manage multiple priorities in a fast-paced environment.* Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).## ## ## What We Offer* Competitive salary and comprehensive benefit package* Strong learning culture with ongoing development opportunities* Opportunities for growth and career advancement* Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment* Basic life and disability insurance* 401(k) plan with 6% company match* 20 days of PTO and two floating holidays (prorated)* Approximately 11 paid holidays and volunteer time off* Paid parental leave* Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription* Student loan matching program* Employee discount program* An opportunity to do meaningful work and love what you do## DisclaimerYou do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.**About Us**Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.At our core, we are **Always Advancing**, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are **Experts in Tomorrow**, using curiosity and smart working to anticipate what’s next. With a culture rooted in **Reaching Out**, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.**Equal Opportunity Employer**TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.**#LI-NL1****#LI- Hybrid**Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.