VP of Customer Success | $220k OTE ($150k base + $70k variable) + Equity

Remote Jobs; United States; Remote; USD 150,000 - 220,000; Full time

Job summary

A leading EdTech company is seeking a Customer Success leader to drive renewals and expansions across U.S. school districts. This remote role requires a minimum of 5 years of leadership experience and a hands-on, data-driven approach. The ideal candidate will manage a Customer Success team and ensure effective onboarding for new customers while maintaining strong relationships with district leaders.

Benefits

Salary up to $220,000 OTE

Opportunity for career advancement

Flexible travel requirements

Equity options

Qualifications

• Minimum of 5 years of leadership experience in Customer Success within EdTech SaaS.
• Understanding of renewals and procurement processes in school districts.
• Experience in analyzing deal history and pricing changes.

Responsibilities

• Own renewals and expansions across U.S. school districts.
• Lead and scale a Customer Success team.
• Manage Support and Implementation to ensure effective onboarding.

Skills

Leadership experience in Customer Success

Understanding of school district dynamics

Hands-on, data-driven approach

Proficiency in Customer Success tools

Strong executive presence

Job description

Why consider this job opportunity

• Salary up to $220,000 OTE ($150,000 base + $70,000 variable) + Equity
• Opportunity for career advancement and leadership in a rapidly growing company
• Work remotely within the U.S. with flexible travel requirements
• Be part of a mission-driven organization that impacts the education of millions of children
• Lead a high-performing team in a collaborative and innovative environment

What to Expect (Job Responsibilities)

• Own renewals and expansions across U.S. school districts, driving net revenue retention above 120% and logo churn below 5%
• Lead and scale a Customer Success team, establishing structures, processes, and accountability systems
• Manage Support and Implementation functions to ensure effective onboarding and quick time-to-value for new customers
• Build and maintain executive relationships with district leaders during renewal and advocacy meetings
• Analyze customer and pricing data to inform renewal strategies and improve customer health metrics

What is Required (Qualifications)

• Minimum of 5 years of leadership experience in Customer Success within EdTech SaaS or a related subscription business
• Understanding of school district dynamics, renewals, and procurement processes
• Hands‑on, data‑driven approach with experience in analyzing deal history and pricing changes
• Proficiency in Customer Success tools and operations
• Strong executive presence and ability to influence across functions

How to Stand Out (Preferred Qualifications)

• Experience specifically within the K‑12 education sector
• Proven ability to lead through metrics and build scalable systems
• Growth mindset and a relentless focus on customer satisfaction