VP, Market Operations(Preferred Experience in Managed Care & Live In Ohio)

CareSource Management Services LLC; Ohio; Hybrid; USD 150,000 - 300,000; Full time

Job summary

CareSource is seeking a Vice President, Market Operations - Ohio to lead the development of the market program strategy and business objectives. You will work to position CareSource as the industry leader in member and provider engagement, experience, and plan management within Ohio.

The role oversees ongoing operations for multiple products across a 500k+ member market, and requires collaboration with the Market leadership team to achieve strategic and operational goals while ensuring

Qualifications

• Bachelor's degree required in finance, business, or health care field.
• Master’s degree preferred.
• Five years of health plan operations experience required.
• Five years of management experience in managed care settings required.

Responsibilities

• Develop overall market program strategy and business objectives.
• Lead market alignment to make CareSource a leader in member/provider engagement and plan management.
• Oversee 500k+ members and multiple products within the market.
• Collaborate with Market leadership to set strategic/operational goals and ensure profitability.

Skills

Leadership

Strategic thinking

Communication skills

Financial acumen

Education

Bachelor's degree in finance, business, or health care field

Master’s degree

Tools

Microsoft Office

Job description

Job Summary

Vice President, Market Operations - Ohio is responsible for developing the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market.

Essential Functions

Develop the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market Responsible for oversight of more than five products (e.g.; ABD – A, ABD – K, Magi, AFK, expansion, MSY – FFS, CFC, Marketplace, DSN, and Duals) within the market to ensure profitability, compliance, and growth. Responsible for leading and collaborating with the Market leadership team to establish strategic and operational goals for the Market. Responsible for managing over 500k members across the market. Work across the market to identify additional growth strategies and product diversification. Responsible for establishing key relationships with partners and stakeholders associated with market and product expansion opportunities. Primary responsibility for translating business/program vision and strategy into operational tactics and building the necessary organizational support and infrastructure In new markets, lead program implementation, allocate implementation team resources, and facilitate ongoing operations; establish post-implementation strategy and goals to mitigate program risks Ongoing responsibility for day-to-day program operations for market, including establishing and overseeing controls to ensure requirements are in place Responsible for leading regular market business reviews with various stakeholder groups (including, but not limited to, human resources, information technology, finance, Business Partner Group, quality improvement, and Care4U) to ensure market requirements are being met Develop, translate, and execute key strategies or functional/operational requirements for market Facilitate leadership team in the establishment of organizational goals and priorities to align and focus the organization Ensure market operations achieves its short- and long-term strategic priorities with maximum effectiveness and efficiency Oversee allocation of staffing resources and responsibilities for market operations Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key functional areas In collaboration with corporate compliance, elevate key issues and work to resolve to maintain contract compliance and responsiveness, develop and maintain in-depth knowledge of the company’s regulatory environment, and assist in transforming regulatory procedures into polices, plan changes, reporting or other operational outcomes Collaborate with Finance and Data Management to develop internal reporting for ongoing management as well as production of external reporting for compliance Work with management to oversee departmental finances/budget and sales forecast/budget are met Perform any other job duties as requested.

Education and Experience

• Bachelor of Science degree in finance, business, or health care field or equivalent work experience is required
• Master’s degree is preferred
• Five (5) years of health plan operations (IE – claims, enrollment, provider agreements, etc.) experience is required
• Five (5) years of leading division and corporate initiatives to drive systemic change and consumer adoption of health insurance and engagement initiatives is required
• Five years of management experience in managed care setting is required

Competencies, Knowledge and Skills

• Intermediate proficiency level with Microsoft Office
• Knowledge of full range of product requirements from regulatory, operations, clinical, reporting and compliance
• Critical listening and systematic thinking skills
• Ability to attract, manage and develop team members; Inspirational Leadership
• Ability to maintain confidentiality and act in the company’s best interest
• Oral, written, and interpersonal communication skills
• Leadership experience and skills
• Energetic, enthusiastic, and politically astute
• Ability to act with diplomacy and sensitivity to cultural diversity
• Responsive to a changing environment
• Health Plan Financial & Administration Management Acumen
• Strategic management skills
• Conflict resolution skills
• Planning, problem identification and resolution skills

Licensure and Certification

To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions

General office environment; may be required to sit or stand for extended periods of time. Ability to travel as required by the needs of the business.

Compensation range

Compensation range $150,000-$300,000. CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Energize and Inspire the Organization
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Discover what it means to be #UniquelyCareSource.

The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better.