VP, HR – Operations

Synchrony; Charlotte (NC); Hybrid; USD 110,000 - 185,000; Full time

Benefits offered by this job

Flexible work location

Job summary

Synchrony is seeking a VP, HR - Operations in Charlotte to act as a strategic partner for the Operations Servicing teams, with leadership in Kansas City as well. You will drive engagement, change management, and people strategies to support high-performance teams and an inclusive culture.

You will collaborate with hub leaders, manage staffing, succession, development, employee relations, and HR programs, travel up to 33%, and influence senior leaders to deliver high-quality HR services in a

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years of HR Generalist experience.
• 5+ years of project management/strategic partnering experience.
• Experience supporting multiple executive/senior level clients and their organizations.
• Experience supporting a geographically diverse, matrixed client group.

Responsibilities

• Provide HR business partner support for assigned clients within the Operations Servicing organization.
• Partner with leaders on staffing, retention, succession, talent development, employee relations, resource planning, compensation and benefits, and performance management.
• Develop and implement engagement plans supporting Synchrony's culture and values.
• Collaborate with leaders to manage change within the function, hub, and organization.
• Manage stakeholder and employee relationships and build trust.
• Support development of leadership capabilities through coaching and programs.
• Lead additional initiatives or projects as assigned.

Skills

HR Generalist

Project management

Stakeholder management

Coaching

Change management

Communication

Relationship building

Education

Bachelor's degree or equivalent

Master's degree in HR or Business

Job description

Role Summary/Purpose:

As the VP, HR - Operations, you'll serve as a business partner for assigned clients within the Operations Servicing organization, specifically for Charlotte and Kansas City. This position plays a key role with business clients as a strategic partner, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of communication and listening to help drive results for high-performance teams, an inclusive culture, and a positive employee experience. Additionally, this role will partner with Hub leadership teams to support hub wide initiatives and drive engagement in Charlotte, NC and will own Hub HRM responsibilities in Kansas City, MO.

Essential Responsibilities:

• Provide HR business partner support for assigned clients within the Operations Servicing organization

• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management

• Develop and implement impactful engagement plans in support of Synchrony's culture, values, and Way of Working

• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization

• Manage stakeholder and employee relationships proactively and continuously build trust in your interactions

• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions

• Lead other initiatives or projects as assigned

Qualifications/Requirements:

• Bachelor's degree or equivalent work experience

• 5+ years of increasing HR Generalist experience in Human Resources

• 5+ years of project management/strategic partnering experience

• Experience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employees

• Experience supporting a geographically diverse, matrixed client group

• Demonstrated strength in coaching, employee relations and conflict resolution

• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills

• Very strong influence, relationship building and change management skills

• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

• Ability to travel up to 33% of the time

Desired Characteristics:

• Experience within financial services and/or technology organizations

• Human Resources experience in a call center environment

• 2+ years' experience working with remote/virtual teams

• Master's degree in Human Resources or Business-Related Field

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working :

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard — but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony.

We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Human Resources