VP, Customer Success & Services — Global Leader
Cohere
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Benefits offered by this job
Job summary
Cohere is seeking an experienced VP of Services, Customer Success & Support to lead our post-sales teams and own strategic relationships with customers. The role focuses on driving adoption, shaping the customer lifecycle, and collaborating with cross-functional teams to maximize Cohere’s value for enterprise clients.
The ideal candidate has a background leading post-sales teams in ML/AI/Data engineering, with a proven ability to build loyalty and orchestrate a strong customer journey across
Qualifications
- 10+ years of leadership experience in CS, Technical Support and Services.
- Experience in AI/ML/Data engineering, Cloud, SaaS, or tech infra.
- Strong focus on customer needs and loyalty-building.
- Collaborative mindset for leadership and stakeholders.
Responsibilities
- Lead and develop post-sales Customer Success and Support teams.
- Drive product adoption and customer experience for large customers.
- Define customer lifecycle, roles, handoffs, and influence roadmap.
- Coach sub-function leaders to align teams for exceptional experience.
- Analyze customer data to identify trends and improvement opportunities.
- Improve the customer journey and advocate for customers at exec level.
Skills
Job description
Cohere is seeking an experienced VP of Services, Customer Success & Support to lead our post-sales teams and own strategic relationships with customers. The role focuses on driving adoption, shaping the customer lifecycle, and collaborating with cross-functional teams to maximize Cohere’s value for enterprise clients.
The ideal candidate has a background leading post-sales teams in ML/AI/Data engineering, with a proven ability to build loyalty and orchestrate a strong customer journey across
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