VP, Consulting - Insurance

Kizen; New York (NY); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Healthcare Coverage

Equity Package

PTO

Professional Development Stipends

Job summary

Kizen is seeking a VP, Consulting - Insurance to lead enterprise delivery, shape delivery strategy, and drive consulting-led platform initiatives in the insurance vertical. You will start as a player-coach, guiding enterprise delivery hands-on while scaling processes, governance, and delivery standards to realize rapid customer value.

You will collaborate with Sales, Product, Engineering, and Customer Success to design future-state operating models, manage large cross-functional teams, and

Qualifications

• 10+ years in enterprise consulting, operations transformation, or professional services.
• 4+ years in leadership roles managing large cross-functional delivery teams.
• 4+ years of experience in Insurance industry.
• Strong operational background and redesign of complex processes.
• Proven success with digital transformation using SaaS technologies.
• Hands-on experience with workflow automation and AI-enabled change.
• BRDs, process documentation, and best-practice implementations.
• Experience deploying CRM, ERP, EMR, RPA or low-code platforms.

Responsibilities

• Lead end-to-end delivery of enterprise transformation projects in Insurance.
• Design and execute discovery, requirements, workflows, and governance.
• Partner with C-suite to define business cases, ROI, and KPIs.
• Ensure change management across all organizational levels.
• Lead multi-disciplinary teams for enterprise-wide change.
• Integrate digital solutions to unlock competitive advantage.
• Translate client requirements into actionable workflows on the Kizen platform.
• Develop BRDs, process maps, and future-state operating models.
• Establish delivery standards, reporting, and velocity.
• Architect integrations across CRM, data platforms, and AI capabilities.

Skills

Leadership experience

Stakeholder management

Business process redesign

AI-enabled change

SaaS technologies

Education

Bachelor's degree

Tools

CRM

ERP

EMR

RPA

Low-code platforms

Job description

Location: New York (Grand Central), NY (In-office 4x per week)

Company: Kizen, www.kizen.com

Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.

Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We're solving operational problems and helping the world's most complex organizations give their teams the tools they need to do more, grow faster and live better.

And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.

Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!

About the Role

As our VP, Consulting - Insurance, you will lead client engagements, shape delivery strategy, and drive consulting-led platform in insurance vertical.

You'll combine leadership, operational excellence, and technology know-how to design future-state operating models, facilitate change across diverse stakeholder groups, and establish Kizen as a trusted partner for our customers' long-term digital transformation.

You will start as a player-coach leading enterprise delivery hands-on and being an MVP when required - while you are scaling our Consulting practice, including processes, governance models, and delivery standards that support rapid and high-quality customer value realization.

If you are passionate about helping organizations transform how work gets done and - recognize the incredible opportunity we have in front of us with AI to improve lives and work for everyone - this role is for you.

What You'll Be Doing

• Leading end-to-end delivery of enterprise transformation projects in Insurance industry
• Designing and executing consulting methodologies discovery, requirements, workflows, and governance
• Partnering with C-suite stakeholders to define business cases, ROI models, and success KPIs
• Ensuring successful change management at every level of the organization including the front lines
• Lead multi-disciplinary teams to design and deliver enterprise-wide change across industries
• Integrate digital solutions to unlock competitive advantage
• Play a key role in understanding and interpreting our clients' business challenges and goals, and working with our design and technology teams to deliver elegant user experiences
• Translating complex business requirements into actionable workflows and automation on the Kizen platform
• Developing Business Requirements Documents (BRDs), process maps, and future-state operating models
• Leading change management programs to drive adoption and measurable transformation outcomes
• Establishing standards for project delivery, quality, reporting, and velocity
• Architecting solutions involving integrations across CRM, core systems, data platforms, and AI capabilities
• Scoping workstreams, resource plans, and delivery timelines for large global transformations
• Creating reusable assets, playbooks, and process frameworks to scale delivery excellence
• Identifying upsell opportunities by uncovering new automation and workflow efficiencies
• Acting as a key executive partner across Sales, Product, Engineering, and Customer Success

Requirements

• 10+ years in enterprise consulting, operations transformation, or professional services
• 4+ years in leadership roles managing large cross-functional delivery teams
• 4+ years of experience in Insurance industry
• Strong operational background — able to redesign complex business processes
• Proven success leading digital transformation using modern SaaS technologies
• Hands-on experience with workflow automation, process improvement, and AI-enabled change
• Demonstrated ability to create BRDs, process documentation, and implement best practices
• Experience deploying platforms such as CRM, ERP, EMR, RPA, or low-code solutions
• Understanding of data architectures and enterprise integration patterns (APIs, ETL, etc.)
• Executive-level presence with strong consulting rigor and stakeholder influence
• Highly organized — able to oversee multiple programs while maintaining quality

An Ideal Candidate Will Have

• Experience in Insurance delivery transformation strongly preferred
• Experience transforming multiple different parts of organizations (i.e GTM, operations, HR) across multiple industries (most relevant to this role - healthcare, insurance, financial services)
• Background in SaaS implementation leadership and/or solution architecture
• Experience scaling a Consulting/Professional Services function in a high-growth environment
• Familiarity with AI automation, intelligent agents, and process optimization frameworks
• Strong change-management expertise — both cultural and operational
• CRM transformation experience (Salesforce, MS Dynamics, etc.)

You'll Thrive in This Role If You

• Love transforming organizations to work faster, smarter, and more humanely
• Bring structure to ambiguity and enjoy building while executing
• Are motivated by measurable results and continuous improvement
• Can engage with engineers in the details and guide executives on strategy
• Want to lead a function that will shape the future of enterprise AI adoption

Why Kizen

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

The base salary range for this position is $250,000-$350,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!

OTE

$750,000-$1,000,000

Compensation Range

$250,000—$350,000 USD