VP Client Services/Principal I

Omega Healthcare Management Services Pvt. Ltd.; Boca Raton, Northern (FL, KY); Hybrid; USD 180,000 - 250,000; Full time

Job summary

Omega Healthcare Management Services seeks a VP Client Services/Principal I to lead the management and growth of a defined Omega client portfolio, potentially exceeding $30M in revenue. You will oversee client satisfaction, retention, and expansion across global operations.

You will supervise Client Service Executives, shape growth plans, coordinate with Sales on SOWs and contracts, and manage escalations in a matrix environment. Travel up to 25% is required.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• Master’s degree in a similar field.
• Minimum fifteen (15) years of experience, with at least five (5) years in a similar Client Partner role.
• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting and cross-sell expectations.

Responsibilities

• Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction.
• Lead and manage a team of Client Service Executives and/or Client Partners.
• Identify opportunities for expanded services and facilitate pricing approvals, proposals, and contracts.
• Manage escalated client issues and respond promptly with feedback.
• Maintain proactive client communication and coordinate with Sales on SOWs and amendments.
• Partner with operations leaders to monitor service trends and create performance improvement plans.
• Travel domestically and internationally up to 25% to support client engagements.

Skills

Leadership

Strategic planning

Financial acumen

Communication

Healthcare revenue cycle

Education

Bachelor’s degree in healthcare administration, business, or related field

Master’s degree in a similar field

Tools

MS Office

ADP

Oracle

Job description

The VP Client Services/Principal I is responsible for the overall management and growth of defined Omega client portfolio which may exceed $30M.Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction.This is an external facing position.

Essential Job Functions

• ProvideoverallmanagementandgrowthofadefinedOmegaclientportfolio.Revenuegrowth,improved profitability and CSAT are key KPIs.
• Ensureclientgrowthplansaredeveloped,implemented,andmodifiedasneeded.
• EnsureclientsarecompletelysatisfiedwithallaspectsofOmega’sperformancetofacilitatefurther expansion of Omega services. Ensureclientstabilityandlong-termretention.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• LeadandmanageateamofoneormoreClientService Executives and/or Client Partners.
• Establish clear expectations forongoingclientcommunications as wellas ensuring monthlyand/or quarterlyperformance calls and onsite meetings occur timely and are effective.
• Identifyopportunitiesforexpandedservices andfacilitatetheadministrative details including butnotlimited topricingapprovals, proposals,contracts, etc.
• Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback.
• Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
• Partnerwithoperationsleaderstomonitor,analyzeandreportservicetrendsandhapsaswellastocreate performance improvement plans where necessary.
• Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Partner with Sales / Sales Support to create SOW’s, contracts and/or contract amendments.

Key Success Indicators/Attributes

• Demonstratedabilitytoworkwithandthroughothers,strongleadership,analytical,financial, communication and problem-solving skills and the ability to act/decide accordingly.
• Exceptionalcustomerserviceandtheabilitytoplan,organize,andexercisesoundjudgement.
• An abilitytodevelopanindependentviewpointandpresentacompellingbusinesscasetosupport recommendations.
• Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
• Demonstrateself-motivatedandself-directedskills.
• Possessstrongtimemanagementandorganizationalskills
• Maintain courteous,professionaland effectiveworking relationshipswithemployees atall levels of the organization.

Required Education and Experience

• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelor’s degree in healthcare administration, business, or related field. Master’s degree in a similar field.
• A minimum of fifteen (15) years’ experience, with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry.

Supervisory Responsibility

May need to manage a small team.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position.Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.This position will work frequently with offshore teams within a cross-functional capacity to implement job duties.

Travel

Ability to travel both domestically and to our international offices in India, Columbia and The Philippines; up to 25%

Preferred Education and Experience

None

Security Access Requirements

In addition to the specific security access required by the employee’s client engagement, the employee will

have access to the Omega Healthcare systems set forth in the “Standard Manager” profile.

Microsoft Office ADP Oracle

E3- Supervisors, Managers, Office Employees Standard Manager Standard

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcarealso prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources [e-mail] .

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Employee may perform other duties as assigned.

About Us

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visitwww.omegahms.com

We offer a comprehensive benefits package that may include health, dental, and vision coverage, voluntary insurance options, a 401(k) plan with employer match, professional development opportunities, paid time off, and holiday pay. Eligible employees may also have the opportunity to participate in bonus programs, commissions, or other variable incentive plans. Benefits and incentive eligibility may vary based on position, location, and tenure.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcarealso prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources [e-mail] .