VP, Client Services

Fingerpaint Group; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Fingerpaint Group is seeking a seasoned VP of Client Services to oversee a major pharmaceutical portfolio, driving revenue, client retention, and strategic leadership across accounts. The role bridges scientific expertise with business objectives, ensuring high-quality, compliant outputs.

You will lead senior teams, guide processes, and mentor talent while expanding relationships and profitability across the portfolio. Travel up to 10-15% is expected.

Qualifications

• Bachelor's degree in a relevant field; an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.
• 10+ years of progressive pharmaceutical and/or medical communications agency leadership experience; prior Account Director required.

Responsibilities

• Lead client relationship functions as the principal business partner to lead client executives and guide strategic changes.
• Provide organizational leadership to internal and client teams and implement process changes for different clients and market dynamics.
• Resolve complex strategic and operational conflicts between internal staff, teams, or clients.
• Guide strategy using high-level scientific and medical communications knowledge to advance client objectives.
• Ensure client satisfaction and that goals and objectives are met.
• Oversee staffing for a portfolio, forecast revenue, manage costs, and drive profitability.
• Participate in new business development, prospecting, and onboarding.
• Mentor senior Client Services leaders and develop talent across the team.
• Ensure regulatory compliance and adherence to agency processes and budgets.

Skills

Pharma industry

Client leadership

Financial acumen

Team mentorship

Strategic planning

Regulatory compliance

Travel readiness

Education

Bachelor’s degree

Advanced degree (PharmD, MBA, etc.)

Job description

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and collaborate.

Objectives Of This Role

The Vice President, Client Services, is a senior executive responsible for the strategic oversight and management of a major portfolio of client business. This role serves as a key bridge between the agency's scientific expertise and its business objectives, directly driving revenue, growth, and client retention. The VP provides top-level strategic guidance and financial accountability across multiple accounts while championing organizational process improvement and developing senior talent.

Position Responsibilities

Strategic & Client Leadership

• Lead the client relationship function by serving as the principal business partner to the lead client executive(s), monitoring the marketplace, and guiding strategic/tactical changes aligned with brand goals.
• Provide organizational leadership to both internal and client teams, implementing change in process or workflow to adjust to different clients and market dynamics.
• Resolve complex strategic and operational conflicts between internal staff, teams, or clients where expectations do not align with service agreements.
• Guide strategy by leveraging high-level scientific and medical communications knowledge, ensuring all deliverables compliantly advance client objectives.
• Accountable for overall client satisfaction and ensuring the client’s goals and objectives are met.

Financial & Business Oversight

• Manage staffing responsibilities for an entire portfolio of accounts, ensuring sustainable growth and profitability.
• Oversee forecasting revenue accuracy across multiple accounts and control costs by monitoring key financial metrics, reports, and trends.
• Directly drive revenue, growth, and client retention by identifying expansion opportunities that fuel company growth.
• Responsible for overall financial health of portfolio and achievement of revenue goals.
• Participate in new business development, prospecting, and onboarding.

Personnel & Team Leadership

• Provide strategic oversight to Client Services leads (ADs/SADs/GADs) managing complex client relationships and ensuring regulatory compliance.
• Provide senior leadership and mentorship to develop talent across all levels of Client Services, including managing difficult personnel situations involving underperforming team members.
• Collaborate with operations leadership to improve internal processes, thereby enhancing company profitability and efficiency.
• Maintain knowledge of management software and financial tracking systems to provide authoritative guidance.
• Manage team dynamics and set an atmosphere where innovation, a growth mindset, and delivering excellent work is expected.
• Conduct annual performance reviews and identify developmental opportunities for team members.

Agency & Growth

• Represent the organization in the industry to build the company's capability and contribute to its reputation as a thought leader.
• Ensure creative and scientific output is on strategy, on message, and exceeds client expectations.
• Ensure the team follows agency processes for estimates, change orders, workflow, and other protocols.

Qualification Requirements

• Education: Bachelor's degree (minimum) in a relevant field; an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.
• Experience: 10+ years of progressive pharmaceutical and/or medical communications agency experience, demonstrating sustained success in a high-level leadership capacity (prior experience as Account Director required).

Skills:

• In-depth knowledge of the pharmaceutical and agency industries, including an understanding of the product lifecycle and marketing mix.
• Exceptional business acumen and the financial skills necessary to manage P&L responsibilities for a portfolio of accounts.
• Expertisein relationship management, with a proven ability to build and maintain trust with both internal teams and external clients.
• High-level scientific knowledge and a thorough understanding of medical publications and affairs to guide complex strategies.
• Ability to navigate rapidly changing industry compliance and technological evolution without compromising regulations.
• Ability to deal with personnel issues with tact, discretion, and authority
• Ability to travel up to 10-15% annually.

Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.