VP, Amazon Analytics

Synchrony; Phoenix (AZ); Hybrid; USD 135,000 - 230,000; Full time

Benefits offered by this job

Flexible work options

Work from home near hub

Bonus eligibility

Inclusive culture

Job summary

Synchrony is seeking a VP of Analytics to lead portfolio analytics for the Amazon Credit and Payment portfolio, delivering insights, forecasting, and decision frameworks that support nexGen growth and enhanced customer experience.

You will partner with Marketing, Finance, Product and Operations to shape segmentation, dashboards, KPI monitoring, and test-and-learn campaigns, while coaching analysts and ensuring on-time delivery across onshore and offshore teams.

Qualifications

• Bachelor’s degree or higher with 9+ years of marketing/portfolio analytics experience in financial services or payments.
• 3+ years analytics experience in platform, commercial, portfolio or marketing analytics.
• 3+ years using statistical analysis and data warehouse tools (SAS, SQL, Python, or R).
• 3+ years leading large-scale analytics projects.
• 1+ year in a client-facing role influencing business decisions.

Responsibilities

• Lead end-to-end analytics delivery from problem definition to executive-ready recommendations.
• Design and evaluate lifecycle and targeted campaigns with segmentation and test-design.
• Drive portfolio performance reviews, KPI trends, and diagnostics to inform strategy.
• Build and evolve dashboards and reporting for timely decision-making.
• Deliver campaign measurement and reinforce a test-and-learn culture.
• Collaborate cross-functionally to improve customer experience and growth.
• Provide leadership and coaching to analysts; manage onshore/offshore delivery.

Skills

SQL

SAS

Python

R

Tableau

Birst

Excel

PowerPoint

Stakeholder mgmt

Leadership

Education

Bachelor's degree

Advanced degree a plus

Tools

Tableau

Birst

Job description

Role Summary/Purpose

The VP, Analytics will lead portfolio analytics for the Amazon Credit and Payment portfolio, delivering insights, strategic initiatives, and decision-making framework that support nexGen growth strategy, improve portfolio performance, and enhance customer experience (including Amazon product ratings). This role partners closely with Amazon Client and internal stakeholders across Marketing, Credit, Finance, Product, and Operations to develop portfolio segmentation, forecasting, lifecycle measurement, and test-and-learn analytics.

• Lead end-to-end analytics delivery: problem definition, data sourcing/mining, analysis, insight synthesis, and executive-ready recommendations.
• Partner with Marketing, Finance, and Client teams to design and evaluate lifecycle and targeted campaigns, including segmentation strategy, test design, channel/touchpoint recommendations, and cost/benefit analysis.
• Drive ongoing portfolio performance reviews (KPI trends and diagnostics, portfolio segmentation, product KPIs) to inform business strategy and marketing prioritization.
• Build and evolve dashboards and reporting to monitor performance, diagnose drivers, and support timely decision-making.
• Deliver campaign measurement and optimization analytics; reinforce a "test and learn" culture through continuous testing.
• Collaborate cross-functionally (Product, Marketing, Finance, Credit, Operations) to improve customer experience while achieving growth and profitability goals.
• Provide leadership and coaching to analysts; prioritize work across onshore and offshore teams to ensure high-quality, on-time delivery.
• Act as an analytics and strategy advisor for large initiatives, leading measurement approach, analysis, and performance readouts.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• Bachelor’s degree or in lieu of a Bachelor's Degree, a High School Diploma / GED and 9+ years of relevant experience in marketing/portfolio analytics within financial services, credit cards, payments, or retail finance.
• 7+ years of experience, including:
  • 3+ years analytics experience within platform, commercial, portfolio. business growth focus or marketing analytics
  • 3+ years using statistical analysis and data warehouse tools - SAS, SQL, Python and/or R
  • 3+ years leading large-scale analytics projects
  • 1+ year in a client-facing role including influencing business decisions (internal and/or client experience)
• Ability and flexibility to travel for business as required

Desired Characteristics

• Degree in a quantitative field (e.g., Statistics, Engineering, Economics, Mathematics) preferred; advanced degree a plus.
• 3+ years in platform, commercial, portfolio or marketing analytics ideally in financial services, credit card payments, or retail finance
• Credit card product and lifecycle marketing analytics experience preferred.
• Experience in consumer financial services, credit card payments, retail, fintech or consulting with a consumer data analytics focus.
• Ability to problem solve and make progress with minimal supervision and with ambiguity in business requirements
• Strong hands‑on skills in SQL and SAS; visualization/dashboard experience in Tableau or Birst.
• Expertise in segmentation and targeting; advanced proficiency in Excel and PowerPoint.
• Experience leveraging external/third-party data to drive growth.
• Strong executive communication skills and ability to influence senior stakeholders.
• Demonstrated ability to operate in a fast‑paced, matrixed environment with a mix of strategic and hands‑on work.

Grade/Level

The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way Of Working

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group

Data Analytics