VP, AI-Driven CX & Post-Sales Transformation

Peek; United States; Remote; USD 250,000 - 350,000; Full time

Job summary

Peek is seeking an experienced post-sales leader to unify customer operations across Peek Pro, Connect&GO, and ACME Ticketing. You will own onboarding, success, and technical support, designing a unified, AI-enabled CX organization that scales across brands.

You'll lead org design, process unification, and data-driven governance, driving revenue growth, churn reduction, and improved cost-to-serve while embedding AI into everyday workflows.

Qualifications

• 10+ years in Customer Success, Onboarding, and/or Support with VP/Senior Director ownership.
• Proven track record transforming how a function operates and workflows.
• Hands-on experience with AI and automation in real workflows.
• Data fluency to build metrics, dashboards, and drive decisions.
• Measurable impact on cost-to-serve or CX efficiency metrics.

Responsibilities

• Lead a multi-brand team of Directors, Managers, and ICs with unified org design.
• Unify onboarding, CS, and support into a single CX operating model.
• Apply AI/automation to reduce toil and elevate customer outcomes.
• Define KPI framework and build dashboards for cost-to-serve and CX metrics.
• Own Voice of the Customer and influence Product, Engineering, Marketing, and ELT.

Skills

AI & Automation

Data Fluency

Customer Success Leadership

Operations Transformation

SaaS & Enterprise

Cross-functional Collaboration

AI Tools

Tools

AI Tools

Job description

Peek is seeking an experienced post-sales leader to unify customer operations across Peek Pro, Connect&GO, and ACME Ticketing. You will own onboarding, success, and technical support, designing a unified, AI-enabled CX organization that scales across brands.

You'll lead org design, process unification, and data-driven governance, driving revenue growth, churn reduction, and improved cost-to-serve while embedding AI into everyday workflows.